[Remote] Global Security Operations Center Operator at Twilio

The GSOC Operator will monitor various data sources, including access control systems, external incident aggregators, and travel safety applications, to identify potential business disruptions and threats. They will serve as the primary contact for employees regarding physical safety and security concerns. When an incident occurs, the operator will dispatch security resources, escalate issues to crisis management teams, send communications to employees, or execute mass notifications for employee safety. Responsibilities include performing first-point incident intake for medical emergencies, natural disasters, fire/evacuations, travel disruptions, and security incidents. They will assess and triage events, coordinate response with emergency personnel, communicate updates to large audiences, and maintain incident documentation. The role also involves performing life-safety checks in impacted areas and participating in post-incident reviews to identify improvements. Additionally, the operator will support access control and visitor management, manage security calls, and partner with local security teams for incident response.