Global Reliability Process Program Manager 2 at Comcast

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, Media, TelecommunicationsIndustries

Requirements

Basic understanding of ITSM principles and frameworks (e.g., ITIL)
Strong organizational and documentation skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Excellent written and verbal communication skills
Ability to work collaboratively in a team-oriented environment
Analytical mindset with attention to detail
Familiarity with stakeholder management
Familiarity with AI technologies

Responsibilities

Assist in the definition, documentation, and continuous improvement of Global Reliability IT Service Management (ITSM) processes (e.g., Incident, Problem, Change)
Introduce the use of AI technologies into the ITSM processes
Support process governance by monitoring compliance and identifying areas for improvement
Collaborate with global cross-functional teams to ensure ITSM processes align with reliability needs, business needs, and service delivery goals
Maintain process documentation, workflows, and knowledge articles in appropriate repositories
Participate in process reviews, audits, and reporting activities to track performance and effectiveness
Help coordinate training and awareness sessions for Global Reliability ITSM processes across teams
Assist in analyzing service data to identify trends, gaps, and opportunities for optimization
Provide administrative support for process-related meetings, workshops, and initiatives
Consistent exercise of independent and collaborative judgment and discretion in matters of significance
Delivers commitments while demonstrating a high level of integrity and respect for all teammates and stakeholders
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned

Skills

ITSM

Incident Management

Problem Management

Change Management

Request Management

Process Improvement

Process Governance

AI Technologies

IT Service Management

IT Operations

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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