Global People Services Specialist at Dataiku

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

5+ years of experience in an HR shared services, HR Operations, generalist, or employee support role in a fast-paced environment
Solid understanding of HR operations and employee lifecycle processes (onboarding, offboarding, LOA, benefit admin, contracts)
Experience with global employee populations and working across multiple regions and time zones
Must be fluent in English and in at least one additional European language, such as French, German, or Spanish
Ability to work flexible hours to support global stakeholders across multiple time zones
Hands-on experience with HR systems (Workday preferred, Docusign), and ticketing tools (FreshService or similar)
Excellent attention to detail, communication, and problem-solving skills
Growth mindset and continuous improvement orientation
Comfortable operating in high-volume and high-ambiguity environments

Responsibilities

Provide Tier 1+ support to employees and managers across Americas, EMEA, and APAC, resolving a broad range of HR inquiries and issues via our ticketing system (FreshService)
Own key employee lifecycle processes such as onboarding, offboarding, employment contracts, letters, benefits administration, and leaves of absence (LOA)
Execute accurate and timely HR transactions in our HRIS System (Workday), including data changes, reporting, and access resets
Contribute to the ongoing improvement of knowledge base articles, SOPs, and HR documentation
Collaborate closely with People Business Partners, Payroll, Talent Acquisition, Global mobility, and stakeholders to support cross-functional processes
Identify recurring issues and provide feedback to improve operational efficiency and employee experience
Work flexible hours as needed to support global time zones and critical timelines
Collaborate with subject matter experts to resolve moderately complex inquiries and escalate more complex (tier 2+) questions and issues appropriately
Meet the defined performance standards and service level agreements
Operate with top-quality communication and customer service skills, providing a consistent and positive experience for our employees
Prioritize ticket resolution based on key internal timelines such as payroll, onboarding, offboarding, and other
Assist with data integrity efforts, day-to-day operations, and administrative tasks within the People Operations team, as needed

Skills

Workday

FreshService

HRIS

Onboarding

Offboarding

Benefits Administration

Leaves of Absence

HR Transactions

Ticketing System

SOPs

Knowledge Base

Dataiku

AI solutions for operationalizing business processes

About Dataiku

Dataiku develops AI solutions aimed at integrating artificial intelligence into everyday business operations. Their products focus on operationalizing AI, which helps businesses enhance their processes and outcomes. Key offerings include Generative AI, which creates new content or predictions, and MLOps, which facilitates collaboration between data scientists and operations teams to manage the machine learning lifecycle. Dataiku's solutions have proven effective, as demonstrated by their work with a retail client that improved forecast runtime by 900% with high accuracy. The company generates revenue by providing these AI solutions and has a partnership with AWS, enhancing their service offerings and scalability for clients.

New York City, New YorkHeadquarters

2013Year Founded

$823.3MTotal Funding

SERIES_FCompany Stage

Data & Analytics, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health, life & pension benefits

Equity

Time off for R&R

Public holidays

Work from anywhere policy (unique to team)

12 weeks of paid parental leave

Volunteering opportunities

Career Development opportunities

Technology stipend

Onsite meals & healthy snacks

Office happy hours

Company-wide events

Risks

Competition from AI platforms like Databricks may impact Dataiku's market share.

High costs of generative AI initiatives could strain client budgets.

Reliance on partnerships poses risks if collaborations face challenges.

Differentiation

Dataiku offers a centralized platform for enterprise AI and data analytics.

The company integrates with AWS, enhancing connectivity and scalability for clients.

Dataiku's LLM Guard Services ensure controlled Generative AI rollouts.

Upsides

Dataiku's partnership with Rower Consulting expands its reach in the pharmaceutical sector.

Recognition in Gartner's Magic Quadrant boosts Dataiku's credibility in AI solutions.

Dataiku Stories enhances user engagement with Generative AI-powered presentations.

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