Global Payroll Customer Implementation Success Manager

Amber, Rajasthan, India

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Tech, Human Resources, Payroll Services, Global EmploymentIndustries

Requirements

The ideal candidate possesses 2+ years of experience in implementation, onboarding, or customer success within a fast-paced SaaS or HR/PEO environment. Demonstrated project management skills are essential, along with the ability to manage multiple concurrent client timelines. Clear, empathetic communication skills focused on proactive client guidance and strong cross-functional collaboration abilities, particularly with Sales, Product, and Operations, are also required. Bonus qualifications include 1+ years of experience working directly with PEOs or in a customer-facing HR, payroll, or benefits role, and familiarity with co-employment structures, payroll tax obligations, and benefits administration.

Responsibilities

The PEO Implementation Specialist will partner directly with new PEO clients to develop tailored implementation plans covering payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding. They will own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria. The role involves guiding clients through Remote’s PEO platform to ensure adoption of co-employment processes and understanding of available tools and services. Collaboration with Sales, Legal, Product, and Support teams is crucial for smooth hand-offs and resolving client-specific requirements. Additionally, the specialist will provide client feedback to internal teams to improve onboarding workflows, identify product gaps, and enhance platform capabilities, while contributing to the evolution of PEO implementation best practices, tooling, and documentation.

Skills

Global Payroll

Customer Implementation

Onboarding

PEO Operations

Project Management

Payroll

Compliance

Benefits Administration

Tax

Client Relationship Management

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

Land your dream remote job 3x faster with AI

Try Jobo Free