Job Description: Payments Operations Lead

Location: United Kingdom Employment Type: Full-time Salary: Not specified

Position Overview

Remote is seeking a highly motivated and experienced Payments Operations Lead to manage day-to-day payments operations workflow. This role serves as a subject matter expert (SME) for global pay-out operational requirements, supporting Sales and cross-functional teams with banking or payment provider-related queries and issue resolution. The ideal candidate will own global payment execution, ensuring accuracy and timeliness for employees and contractors, and will be instrumental in driving process improvements and automation.

Responsibilities

• Manage day-to-day payments operations workflow.
• Serve as a subject matter expert (SME) for country pay-out operational requirements on a global basis.
• Support Sales and cross-functional teams with banking or payment provider-related queries and issue resolution.
• Own global payment execution, ensuring payments to employees and contractors are processed accurately and timely.
• Own the research and resolution of payment reconciliation discrepancies on a daily basis.
• Lead integration efforts with banking partners and payment providers, operationalizing new payment method execution.
• Serve as an escalation point on complex payment issues and ensure processes are in place to minimize payment processing issues.
• Drive process improvements and efficiency solutions, including automation of daily operations workflow processes.
• Develop tools/metrics and dashboards to track performance of payments metrics.
• Collaborate across multiple teams including Payroll, Product, Engineering, Customer Success, and Finance.
• Stay abreast of the latest innovations in the Payments and Compliance space.
• Identify new sources of data to allow Remote to route payments globally using the most cost-effective method.

Requirements

• 5-6 years of global or regional payments experience, with a focus on Operations.
• Proven success in leading bank integration projects via API or host-to-host connectivity.
• Experience implementing automated payment files in ISO 20022 XML format.
• Deep knowledge of banking regulations surrounding payment requirements across the globe.
• Proven motivation and initiative to take ownership of projects from discovery to resolution, set aggressive business goals, drive results, and meet tight deadlines.
• Ability to balance attention to detail with swift execution.
• Proven ability to autonomously resolve complex payment issues.
• Outstanding organization skills and a demonstrated ability to go above and beyond in execution.
• Exceptional ability to communicate and foster positive business relationships.
• Ability to establish milestones and keep all team members on task.
• Experience in a high-growth start-up or large multi-national is preferred.
• Fluent in written and spoken English.
• Experience working remotely is considered a plus.

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and a future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. Remoters work from 6 different continents, and all positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences, and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated, and ambitious, be part of our world. Apply now and define the future of work!

Practicals

• Reporting to: Director, Payments Operations
• Team: Operations
• Location: United Kingdom (Location specific role)
• Start Date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy ensures fair, unbiased compensation and equitable pay, along with competitive benefits in all locations. We do not agree to or encourage cheap-labor practices and ensure pay above in-location rates. We aim to inspire other companies to support global talent-hiring and bring local wealth to developing countries.