Global Operations Specialist and Process Lead at Hewlett Packard Enterprise

Bucharest, Bucharest, Romania

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor’s / graduate degree
Fluency in written and spoken English
Follows established guidelines and interprets policies
Active Listening
Analytical Skills
Questioning skills
Problem solving skills
Knowledge of GO business processes
Technical knowledge
Adaptability skills
Attention to quality
Multitasking
Flexibility, fast learner, very well-organized person, able to meet strict deadlines
High level of professional competence
Ability to work across multiple time zones, regions and flexibility in work schedule
Advanced SAP/CSIF /SFDC background as well as CO NBQ and MCCO (Multinational Country Contracts Operations) processes
Understanding of multinational/global customers specifics (billing mod

Responsibilities

Managing operational requests based on all OEM & Indirect Channel processes (registration, quoting)
Engaging within the regions or GEO and also outside the assigned regions, with other functions and organizations to resolve issues as they relate to OEM & Indirect Channel Operations
Escalation management for customer’s escalations
Ability to follow/understand rules of engagement and feed all tools and trackers as expected
Proactively addressing any process inconsistency / improvement topics during team meetings
Monitoring generic and individual mailboxes according to the established operational discipline
Responsible for updating, verifying, applying registration & quotation processes and related documentation
Build relationship with other functions and organizations to resolve difficulties related to listing operations for OEMs within the regions / geographies, but also outside the assigned regions
Support the team in managing the listing activities for OEM & Channel customers through training and guidance sessions on processes and systems
Ability to support on all the activities under the Global Deal Centre when applicable
Work together with other process leads to continuously improve the OEM & Indirect Channel processes (Evaluating knowledge gaps and associated steps to close them – identify subjects for improvements)
Managing the reporting and metrics for registration & quotation activities
Willingness to develop within role through extra activities - Support the team in managing activities on top of the primary focus

Skills

Key technologies and capabilities for this role

Process ManagementCase ManagementOEM OperationsChannel OperationsRegistration ProcessQuotation ProcessIssue ResolutionCross Border Operations

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This role is designed as hybrid, with an expectation to work on average 2 days per week from an HPE office.

What is the salary for this position?

This information is not specified in the job description.

What are the main responsibilities of this role?

The role involves managing operational requests for OEM and Indirect Channel processes like registration and quoting, engaging with regions and functions to resolve issues, handling escalations, monitoring mailboxes, updating processes, building relationships, supporting team training, and improving processes.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what's next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this position?

Strong candidates should have the ability to manage operational processes, engage cross-functionally across regions, handle escalations, follow rules of engagement, proactively improve processes, build relationships, and provide training and guidance to the team.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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