Global Customer Operations Strategy & Experimentation Leader at Remitly

Ohio, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Technology, AnalyticsIndustries

Requirements

6–10 years in customer operations, strategy, product management, or innovation-focused roles
Proven success designing and executing strategic initiatives and experiments with measurable ROI
Strong analytical, storytelling, and executive communication skills
Experience with organizational design, capability building, and digital transformation
Global mindset and track record of influencing across matrixed, cross-functional teams
Preferred Qualifications
Proven record using data, automation, and AI tools to drive measurable business results
Deep curiosity about emerging technologies and expertise in integrating generative AI, predictive analytics, and automation into business strategy
Strong understanding of human–AI collaboration and experience leading AI adoption or experimentation frameworks
Demonstrated ability to evaluate, pilot, and scale AI-enabled solutions
Bias for rapid action

Responsibilities

Partner with GCO leadership to define the 3- to 5-year roadmap and shape the organization’s transformation journey
Drive alignment between enterprise strategy, customer needs, and operational excellence
Provide executive-level insights, business cases, and scenario modeling to guide strategic investments and innovation priorities
Lead a test-and-learn culture across GCO, designing and executing experiments that validate strategy through data and customer outcomes
Rapidly design, launch, and scale pilots — pressure-testing ideas to identify what works, pivot what doesn’t, and accelerate proven solutions
Build repeatable experimentation frameworks and playbooks that enable speed, rigor, and learning across global teams
Partner with HR and leadership to evolve GCO’s organizational design, talent strategy, and upskilling roadmap for an AI-fluent future
Identify skill gaps and lead AI-driven capability development programs across all GCO functions
Build frameworks for career progression, leadership readiness, and workforce transformation
Translate strategy into execution, aligning cross-functional stakeholders and ensuring initiatives deliver measurable business impact
Champion change management, communication, and storytelling that connect strategy to action
Accelerate AI adoption, experimentation, and digital transformation to scale innovation from concept to impact

Skills

Key technologies and capabilities for this role

Strategic PlanningAIExperimentationBusiness TransformationScenario ModelingRoadmap DevelopmentTest-and-LearnGenerative AIData ScienceCustomer Operations

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What key skills are needed for the Global Customer Operations Strategy & Experimentation Leader role?

The role requires strategic planning, AI-powered experimentation, organizational design, change management, and the ability to drive executive-level insights and cross-functional alignment.

What is the team structure and reporting for this position?

The role reports to the Head of GCO Strategy and works closely with the SVP of Global Customer Operations, as part of LexisNexis Legal & Professional with 11,800 employees worldwide.

What makes a strong candidate for this role?

A strong candidate is a hybrid strategist, innovator, and operator who can transform ideas into scalable impact, architect AI-ready organizations, lead experimentation, and drive strategic outcomes with cross-functional alignment.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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