Affiliate Manager
GiddySalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, HealthcareIndustries
Requirements
- Reliable backup power supply and strong, stable WiFi connection for remote work
- Flexibility to occasionally support meetings outside standard working hours (Monday to Friday, 8-hour position) due to global 24/7/365 operations
- Master’s qualification (inferred from incomplete education requirement)
Responsibilities
- Develop, implement, and manage day-to-day activities of case management teams including direct affiliate handling, ensuring efficient service delivery that meets clinical standards and SLAs
- Set and monitor key performance indicators (KPIs) such as customer satisfaction (CSAT), clinical and SOP compliance; use data analytics to identify trends and areas for continuous improvement
- Lead, coach, and mentor case management and coordination staff; conduct regular performance reviews, identify training needs, and foster a positive, high-performance culture; oversee rollout of quality and compliance from GDANs
- Implement robust quality assurance measures to ensure customer interactions meet company standards, particularly for sensitive or high-risk cases in the EAP context
- Manage staff scheduling, resource planning, and staffing levels for efficient coverage and service delivery
- Handle departmental budgeting, track expenses, and prepare performance reports for senior management
- Ensure effective use of Lyra’s technology (e.g., CRM, workforce management tools) and recommend technological improvements
- Act as first point of escalation for complex customer complaints and consults on difficult cases, especially those with significant clinical or emotional risk
- Build operational partnerships with Lyra clinical and operational teams (e.g., LGC Contact Centre, Contact Centre, Subsidiary case management teams, CRM dev teams, Clinical Governance) for handovers, referrals, enquiries, and process/system improvements
Skills
Case Management
Operational Management
Workflow Optimization
Team Management
Performance Management
Clinical Operations
Affiliate Management
Service Delivery
Global Operations
Staff Management
Lyra Health
Digital mental health care services for employees
About Lyra Health
Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.
Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees
Benefits
Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
Financial rewards - Generous compensation, 401k, and equity options
Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
Tech stipend - Monthly stipend to spend on technology needs
Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Risks
Increased competition from platforms like Ginger and Headspace Health.
Potential regulatory scrutiny over data privacy concerns with digital platforms.
Economic downturns may lead to reduced corporate spending on employee benefits.
Differentiation
Lyra Health offers a concierge member experience with personalized mental health care.
The company has a global network of 20,000 providers in over 200 countries.
Lyra's evidence-based approach results in 7x better outcomes than traditional plans.
Upsides
Lyra Health's partnerships with AT&T and CHA validate its market position.
The company has sustained a 26% reduction in healthcare costs over four years.
Lyra's expansion into teen mental health care addresses a growing market need.
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