a (Madrid) at Octopus Energy

Madrid, Community of Madrid, Spain

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Renewable Energy, UtilitiesIndustries

Requirements

Experiencia en atención al cliente (al menos 1 año en asesoramiento telefónico o similar)
Un enfoque centrado en el/la cliente/a, con paciencia y empatía
Capacidad de adaptación a un entorno dinámico y en constante evolución
Nivel de inglés valorado positivamente (no imprescindible)

Responsibilities

Hablar con los/las clientes/as por teléfono y correo electrónico para resolver sus dudas
Ayudar a los clientes como el corazón de la compañía en Operaciones
Tener la responsabilidad total de los asuntos que lleguen a tus manos, resolviendo las dudas de los clientes en cualquier área del sector energético
Resolver cualquier incidencia que se presente, sin pasar llamadas
Aprender cosas nuevas cada día y colaborar con el equipo para mejorar el servicio al cliente

Skills

Key technologies and capabilities for this role

Customer ServiceEnergy ManagementSustainabilityRenewable Energy

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

The role is based in our Madrid offices with flexible or standard schedules, but remote work is not mentioned.

What are the required skills for this Energy Manager role?

Experience in customer service is required, along with the ability to resolve client doubts in the energy sector via phone and email in a dynamic environment.

What is the company culture like at Octopus Energy?

Octopus Energy prioritizes culture and people, betting on flexibility, work-life balance, personal development, and sustainability with an incredible team that supports each other.

What are the work schedules available for this position?

Options include flexible schedules working Friday, Saturday, and Sunday (at least two days) with agreed hours, or standard hours Monday-Thursday 9h-18:30h and Friday 9h-15h.

What makes a strong candidate for this role?

Candidates with customer service experience, passion for sustainability, motivation for dynamic environments, and a desire to resolve energy sector issues independently stand out.

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

OE Group Share Scheme

Risks

Increased competition in renewable energy may impact market share.

Rapid international expansion exposes Octopus to geopolitical risks.

£3 billion repayment to UK government could strain financial resources.

Differentiation

Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.

The company leads in electric aircraft charging with AeroVolt collaboration.

Octopus Energy's global reach includes partnerships in Brazil and Japan.

Upsides

'Zero Bills' initiative could revolutionize sustainable living in the UK.

Partnership with Energisa opens South American renewable energy market.

Investment in Ocergy enhances offshore wind capabilities globally.

Land your dream remote job 3x faster with AI

Try Jobo Free