Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Renewable Energy, UtilitiesIndustries
Requirements
- Experiencia en atención al cliente (al menos 1 año en asesoramiento telefónico o similar)
- Un enfoque centrado en el/la cliente/a, con paciencia y empatía
- Capacidad de adaptación a un entorno dinámico y en constante evolución
- Nivel de inglés valorado positivamente (no imprescindible)
Responsibilities
- Hablar con los/las clientes/as por teléfono y correo electrónico para resolver sus dudas
- Ayudar a los clientes como el corazón de la compañía en Operaciones
- Tener la responsabilidad total de los asuntos que lleguen a tus manos, resolviendo las dudas de los clientes en cualquier área del sector energético
- Resolver cualquier incidencia que se presente, sin pasar llamadas
- Aprender cosas nuevas cada día y colaborar con el equipo para mejorar el servicio a los clientes
Skills
Customer Service
Energy Management
Sustainability
Flexible Scheduling
Octopus Energy
Provides affordable green energy solutions
About Octopus Energy
Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.
London, United KingdomHeadquarters
2016Year Founded
$2,476.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & Transportation, EnergyIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
401(k) Company Match
Parental Leave
Flexible Work Hours
Company Equity
OE Group Share Scheme
Risks
Increased competition in renewable energy may impact market share.
Rapid international expansion exposes Octopus to geopolitical risks.
£3 billion repayment to UK government could strain financial resources.
Differentiation
Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.
The company leads in electric aircraft charging with AeroVolt collaboration.
Octopus Energy's global reach includes partnerships in Brazil and Japan.
Upsides
'Zero Bills' initiative could revolutionize sustainable living in the UK.
Partnership with Energisa opens South American renewable energy market.
Investment in Ocergy enhances offshore wind capabilities globally.
Related Jobs
RemoteRemoteSenior Bilingual Client Support Specialist
Autotrader.caSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteSupport Operations Manager
BoulevardSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteCustomer Care Advisor
GoodleapSalary not specified
- Full Time
- Entry Level & New Grad
RemoteClient Relations Specialist, Private Risk
Foundation Risk PartnersSalary not specified
- Full Time
- Entry Level & New Grad
RemoteCustomer Service Agent (Remote)
Jerry$18 - $21/year
- Full Time
- Entry Level & New Grad
RemoteCustomer Support Representative
TekmetricSalary not specified
- Full Time
- Entry Level & New Grad
RemoteTax Resolution Specialist
CheckSalary not specified
- Full Time
- Junior (1 to 2 years)