German Speaking Order Management Representative at Thermo Fisher Scientific

Budapest, Hungary

Thermo Fisher Scientific Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Life Sciences, Scientific InstrumentsIndustries

Requirements

  • German speaking (inferred from job title)
  • Display attention to detail and accuracy in the workplace
  • Ability to identify and solve problems and multitask under tight deadlines
  • Self-motivation, passion, positive demeanor, and ability to perform as a great teammate
  • Strong written and verbal communication skills
  • Good organizational skills and ability to prioritize workload effectively
  • Demonstrate judgment and tact in dealing with internal and external customers
  • Ability to work on own initiative on daily routine tasks and solving system issues
  • Competent Microsoft Office user
  • Relevant customer service experience preferred in an SSC/multinational/office environment (fresh grads welcomed)
  • Experience with Oracle or SAP preferred but not essential
  • Bachelor’s Degree preferred but not crucial (validated experience and knowledge considered)

Responsibilities

  • Process and follow up all written/web orders within the division’s guidelines
  • Liaise with other functions (sales, warehouse, finance, customer facing team, etc.) to resolve issues and ensure timely handling of requests with senior support if vital
  • Initiate creation/modification of customer accounts in co-operation with data maintenance and quote maintenance teams
  • Follow-up order process from order entry until order fulfilment including checking Hold stop codes on a regular basis
  • Become knowledgeable in the Customer Relationship Management systems
  • Adhere to company policies, operational regulations, and departmental training guidelines
  • Meet daily/weekly targets
  • Work on assignments/projects on ad-hoc basis

Skills

Key technologies and capabilities for this role

GermanOrder ManagementCustomer ServiceCRMOrder ProcessingData MaintenanceProblem SolvingMultitaskingAttention to Detail

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

The position offers a competitive salary, Cafeteria benefits including SZÉP-card allowance, an annual performance-based bonus, flexible working arrangements, and monthly pension fund contributions after six months. Comprehensive health and well-being support includes Medicover health insurance.

Is this role remote or office-based, and where is it located?

The role is based at the Shared Service Center in Budapest, Hungary, in an office environment with flexible working arrangements. It follows a standard Monday-Friday schedule.

What key skills are required for the German Speaking Order Management Representative position?

Key skills include attention to detail and accuracy, ability to identify and solve problems while multitasking under tight deadlines, strong written and verbal communication skills, good organizational skills, and competent Microsoft Office usage. German language proficiency is implied by the job title.

What is the company culture like at Thermo Fisher Scientific?

The company emphasizes a supportive team environment where employees contribute to a mission of making the world healthier, cleaner, and safer, with real-world impact and support for career goals. It values self-motivation, passion, positive demeanor, and great teamwork.

What makes a strong candidate for this Order Management Representative role?

Strong candidates have relevant customer service experience in an SSC or multinational environment, proficiency with Oracle or SAP, a Bachelor’s degree or equivalent validated experience, and the listed key skills. Fresh graduates are also welcomed.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters
1956Year Founded
$17MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.
Sale of anatomical pathology business could create a temporary product gap.
Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.
Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.
They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.
Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.
Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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