Gerente de Distrito de Postventa at General Motors

Toluca, Mexico, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Aftersales, Automobile SalesIndustries

Requirements

Industrial Engineering, Bachelor in Business or related experience
English language proficiency (communications conducted in English)
Innovation Management
Problem Solving
Dealing with Ambiguity
Managerial Courage
High level of oral and written communication skills
Interpersonal skills to work effectively with others
High level analytical ability where problems are unusual and complex
+3 years of experience in similar roles
Availability to travel (at least 50% or more on a frequent basis)
Commercial experience in any type of industry
Experience as Manager or District sales manager
Project management
Value proposal
Ability to legally operate motor vehicle on a regular basis
Hybrid role: work 3 days on site, 2 days remote full-time

Responsibilities

Achieve sales targets and market share
Assist the dealer in implementing initiatives to increase customer pay business
Focus on processes and performance at Service lane
Search for promotions and market opportunities to bring customers to service lane
Incorporate aftermarket initiatives within the overall business plan distributor
Support dealers with RIM in order to optimize and meet required targets for compliance
Promote and include dealers in marketing plan as guide for increasing customer retention
Improve customer retention
Ensure that information is shared by dealers by means of DDS
Incorporate the concept of customer retention in the overall business plan distributor
Guide the integration of Aftersales as one whole team (parts and service)
Promote participation and effective use by the dealer in GMM retention initiatives: BDC (Business development Center) and marketing strategies
Support the initiative of Outstanding Customer Experience (OCE)
Improve NPS
Support the implementation of the standard GMM operation and facilities
Ensure staff aftermarket distributors are trained / certified
Represent GMM and its brands as ambassador
Implement job control
Maximize the profitability of Distributor
Assist the dealer in identifying areas to improve profitability through business process
Ensure that the dealer takes advantage of rebates and incentives available
Develop plans to improve the performance of the distributor in the scorecard

Skills

Innovation Management

Problem Solving

Dealing with Ambiguity

Managerial Courage

High level communication

Interpersonal skills

Analytical ability

Project management

Sales targets

Market share

Customer retention

NPS improvement

Dealer support

RIM

BDC

Business Development Center

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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