General Office Services (On-Call) at RPS North America

Chicago, Illinois, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Business Services, Facilities ServicesIndustries

Requirements

Strong verbal and written communication skills
Excellent customer service skills
PC skills
Flexibility and adaptability for floating between client sites at short notice
Strong initiative and willingness to learn
Results-oriented mindset
Appreciation for mobility and daily travel between sites
Ability to maintain professionalism and composure

Responsibilities

Provides 5-star customer service to all employees (in all forms of communication)
Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors
Assists with light facilities duties as needed, such as assisting customers in opening troubleshooting tickets, helping order supplies, stocking kitchens/service areas with supplies
Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package
Manages outgoing mail/package transactions
Performs duties associated with shipping and receiving of materials
Notifies employees upon receipt of inbound deliveries
Distributes mail/packages to company personnel
Assists with office moves
Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality
May be asked to help set up/take down conference rooms for meetings/events
Proactively seeks out additional work during downtime
Builds professional relationships with customers and other teams
Maintains professionalism and composure when interacting with all employees
Trains back-up and provides guidance on policies and procedures
Determines what additional support is needed when handling sensitive inquiries
Provides exceptional customer service to client
Provides reception or concierge (front of office) coverage as needed

Skills

Key technologies and capabilities for this role

Mailroom OperationsReceptionHospitalityFacilities ManagementCopy ServicesCustomer ServiceOffice Administration

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

This is an on-call role based out of a specific client home office, with assignments to different client sites at short notice, involving daily travel and a flexible schedule rather than a stationary weekly routine.

What compensation or salary is offered for this role?

This information is not specified in the job description.

What key skills are needed for this Field Support Specialist position?

Key skills include flexibility, adaptability, strong initiative, willingness to learn, and providing exceptional customer service, along with the ability to handle diverse tasks like mail management, reception, and light facilities duties.

What is the company culture like at RPS North America?

The culture emphasizes customer obsession, trust, respect, integrity, continuous learning, and fun, offering a supportive and positive work environment.

What makes a strong candidate for this on-call role?

Strong candidates are results-oriented, eager to take on new challenges, appreciate mobility and daily travel, and demonstrate flexibility, adaptability, initiative, and a willingness to learn diverse office services tasks.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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