General Manager in Training at Advance Auto Parts

Annapolis, Maryland, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive RetailIndustries

Requirements

2-3 years of experience managing a team of 10–20 Team Members in a fast-paced and highly dynamic retail environment
Successful experience managing profitability; proven financial and business acumen
High school diploma or general education degree (GED); Bachelor’s degree in business or a related area preferred
ASE P2 certified or ASE ready equivalent (ASE certification preferred, but not required)
Superior communication and customer service skills; speak and write English (bi-lingual a plus); communicate effectively and build strong relationships
Working knowledge of automotive systems preferred
Parts and automotive system knowledge skills
Safety knowledge and skills
Ability to locate and stock parts
Ability to source from numerous places including special order, FDO, second source, etc
Ability to execute and train advanced solution, project and product quality recommendations
Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
Ability to execute and train inventory systems and store equipment
Ability to execute and train POS and Parts lookup systems
Ability to review and analyze P&L statement and business reports
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
Hold others accountable, inspect work quality and give feedback in a way that is inspiring
Ability to work an assortment of days, evenings, and weekends as needed
Physical ability to walk/stand predominantly; talk and hear; use hands/fingers; reach; climb/balance; stoop/kneel/crouch/crawl; lift/move up to 50 pounds frequently and 100 pounds occasionally; specific vision abilities (close, distance, color, depth perception, adjust focus)
Ability to work inside mostly, occasionally outside in various weather conditions

Responsibilities

Provide GAS3 selling experience for DIY and professional customers
Provide leadership and developmental coaching for store Team Members
Achieve personal/store sales goals and service objectives
Manage DIY services including battery installation, testing, wiper installs, etc
Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
Understand levers to impact P&L
Manager on duty responsibilities (touch base/coaching, issue resolution, floor/phone mgmt., task assignment and completion, safety, open/close duties)
Weekly scheduling process
Assist in backing up operations of commercial delivery program
Provide DIY services including battery installation, testing, wiper installs, etc

Skills

Key technologies and capabilities for this role

GAS3 sellingleadership coachingP&L managementDIY servicesbattery installationwiper installscustomer serviceschedulinginventory systemsPOS systemsparts lookupASE P2Microsoft ExcelMicrosoft Wordautomotive systems

Questions & Answers

Common questions about this position

What prior experience is recommended for the General Manager in Training role?

2-3 years of experience managing a team of 10-20 Team Members in a fast-paced retail environment and successful experience managing profitability are key for success.

What are the essential skills needed for this position?

Superior communication and customer service skills, parts and automotive system knowledge, ASE P2 certified or equivalent, safety knowledge, and ability to analyze P&L statements are essential.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require in-store work?

This is a full-time in-store retail position involving hands-on customer service, team management, and physical tasks like battery installation.

What education or certifications are preferred for success in this role?

A high school diploma or GED is required, with a Bachelor’s degree in business or related area preferred; ASE certification is preferred but not required.