General Manager / Director of Operations

Employment Type: Full-time

Position Overview

We are seeking a General Manager (GM) / Director of Operations to own and oversee the day-to-day activities for a team of clinicians. This role will have control over the supply and demand sides of our business to find the sweet spot between provider flexibility and operational efficiency. In essence, you will be a business owner accountable for revenue growth and cost and quality control.

This role is highly cross-functional and collaborative. You will be working with clinicians as your main internal clients but will partner with Product and Tech, Clinical Support, and other centralized operational functions. You will be frequently strategizing on long-term goals, problem-solving day-to-day inefficiencies of our operations, interpreting performance and quantitative data, and running projects to improve our experience and care quality. If you are passionate about running a business and enabling clinicians in serving mental health needs, we encourage you to apply for this exciting opportunity. This role is one of the most integral parts of Talkiatry’s next chapter!

About Talkiatry

Talkiatry’s mission is to transform psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

Responsibilities

• PARTNER WITH CLINICAL LEADERS IN A DYAD LEADERSHIP – Implement policies, programs, and procedures to achieve objectives across quality, growth, efficiency, and experience.
• CLINICAL CHANGE MANAGEMENT – Ensure consistency of service delivery by rolling out new processes and/or enhance adoption of new technology features.
• BUSINESS UNIT P&L OWNERSHIP – Sustain current performance with existing data tools and process playbook, while stretching towards higher targets as we innovate as a company.
• IMPROVE CLINICAL OPERATIONS – Use a structured, data-driven approach to solve old problems in new ways (e.g., patient matching & scheduling, late cancel and no-show policies, care plan adherence, clinical documentation flows, etc.).
• COLLABORATE WITH CENTRAL OPERATIONS – Work closely with Analytics & Insights and Program Management to scale regional solutions for practice-wide adoption.
• SUPPORT COMMERCIALIZATION – Partner with Strategic Operations and Marketing to engage referral partners and specialty patient populations.
• SUPPORT ORGANIZATIONAL CULTURE – Leading by example, fostering a culture of empathy, service, collaboration, accountability, and inclusion.

Requirements

• 5-10 years of experience in operations, driving results across diverse business sectors and/or at high growth healthcare companies.
• Bachelor’s degree, preferably Master of Business Administration or Healthcare Management.
• Background in banking or consulting, experience honing strong analytical skills paired with the ability to execute operational tactics and measure impact in an unbiased way.
• Exceptional presentation and communication skills with the ability to motivate and inspire diverse audiences, both clinical and non-clinical.
• Willingness to travel occasionally for in-office work, conferences, and regional events.
• Passion for mental health care.