GBR Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Southall at Santander

Southall, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail Banking, Business BankingIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceFace-to-Face InteractionTelephonyTransaction ProcessingFraud PreventionRelationship BuildingProblem SolvingTeamwork

Questions & Answers

Common questions about this position

What benefits are offered for this role?

Benefits include a salary, 25 days’ holiday plus bank holidays (increasing to 26 days after 5 years), option to purchase up to 5 extra days, eligibility for a discretionary performance-related annual bonus, and voluntary healthcare benefits.

Is this role remote or office-based, and where is it located?

This is a part-time, 6-month seconded branch-based role located in the Southall branch, working 21 hours across Monday to Saturday from 8:00am to 6:00pm.

What skills are required for the Customer Experience Advisor role?

Essential skills include proven ability to deliver outstanding customer service from face-to-face or telephony background, and effective communication to understand customer needs. Nice-to-have skills are a desire to go above-and-beyond, effective team working, flexibility, and adaptability to business needs.

What is the company culture like at Santander?

Santander fosters a close-knit team environment in busy branches, emphasizes inclusion where all colleagues feel they belong and are supported, and lives by values of Simple, Personal, and Fair to celebrate diversity and develop talent.

What makes a strong candidate for this position?

Strong candidates have proven customer service experience in face-to-face or telephony settings, excellent communication skills, flexibility for varied tasks, and a can-do attitude with team working skills.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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