Gaming Surveillance Operator - New York New York at MGM Resorts International

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Gaming, Hospitality, CasinoIndustries

Requirements

High School Diploma or GED
Must be 21 years of age or older

Responsibilities

Operate various closed-circuit television (CCTV) technology and digital Video Management System (VMS) equipment to monitor and review casino activities, download still images, archive audio & video evidence and monitor various systems for malfunctions
Proactively monitor all applicable casino areas and personnel including, but not limited to, Table Games, Casino Cage, Count Room, Slots, Electronic Table Games, Hybrid Table Games, Poker and Race & Sports Book to promote accountability with policies & procedures, identify suspicious activity, and deter fraud & theft both internally and externally
Proactively observe and review video then complete required written reports regarding specific incidents including but not limited to guest complaints, lost/missing property, procedure errors, risk management issues, player evaluations, theft, and variances
Share relevant information via email amongst sister properties as directed
Maintain and improve knowledge of gaming regulations, game rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development
Actively participate in and complete assigned company and department training
Monitor and operate facial recognition software, license plate recognition systems, panic alarm systems and access control systems as applicable
Perform evaluations of casino players for advantage play, game protection and suspicious activities through live observation, review and by using various game evaluation software or programs
Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies
Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary
Testify in court as a representative for the company as necessary
Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee
Collaborate with leadership and various partner departments to maximize guest experience
Monitor or assist in monitoring various non-gaming areas of property as directed