Manager, Contact Center Operations
JerryFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Key technologies and capabilities for this role
Common questions about this position
The position is hybrid, offering work flexibility.
A Bachelor’s degree or above in accounting, statistics, or information technology is preferred, along with at least 8 years of experience in government tender project management in US&EU medical devices and/or pharmaceutical F500 MNCs, including no less than 3 years with direct reports.
Candidates need good command of Office software, project management skills, excellent PPT skills, and fluent Chinese and English for listening, speaking, reading, and business writing.
The role provides leadership for the GAMA AOC team, including hiring, coaching, engagement, development, annual performance management, driving Diversity, Equity and Inclusion, and continuous improvement on team productivity.
Strong candidates demonstrate high sense of responsibility and integrity, balance of critical-thinking and process-thinking, result-driven mindset, clear communication, proactive and positive attitude, independence with teamwork, matured personality, smart self-awareness, and leadership in people management.
Develops and manufactures medical devices and equipment
Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.