Full Time Teller, Lunds Corner, New Bedford, MA at Santander

New Bedford, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High School Diploma or equivalent (Required)
Cash Handling experience in a Retail or Banking environment, 0+ years (Required)
Superior customer service skills
Bilingual Spanish and/or Portuguese language skills preferred
General Math skills
Detail oriented with the ability to function in a fast-paced and changing environment
Excellent communication skills with ability to be concise, clear, and consistent
Ability to effectively ask questions and identify needs to enhance the customer relationship

Responsibilities

Acts as first point of contact for consumer and business clients
Assists clients with resolving product, service or account issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution
Sells targeted products/services as part of client-initiated interactions
Maintains operational integrity
Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel
Adheres to safe deposit box procedures/operations and guidelines
Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services
Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions
Provides legendary Customer Service in addition to recognizing referral opportunities

Skills

Key technologies and capabilities for this role

Customer ServiceTransaction ProcessingAccount ManagementProduct SalesReferral GenerationSafe Deposit Box Procedures

Questions & Answers

Common questions about this position

What qualifications are required for the Full Time Teller position?

A High School Diploma or equivalent is required, along with cash handling experience in a retail or banking environment of 0+ years.

Is this a remote position or does it require on-site work?

This is an on-site position at the Lunds Corner location in New Bedford, MA.

What skills are needed for this teller role?

Superior customer service skills, general math skills, detail orientation, excellent communication skills, and the ability to identify customer needs are required. Bilingual Spanish and/or Portuguese skills are preferred.

What is the company culture like at Santander?

Santander fosters an enriching journey with a focus on continuous learning, personal growth, collaboration with talented colleagues, and a culture of engagement committed to employee success. They value diversity and respect differences in their workforce.

What makes a strong candidate for this teller job?

Candidates with cash handling experience, superior customer service skills, bilingual abilities in Spanish or Portuguese, and the capacity to thrive in a fast-paced environment while identifying customer needs will stand out.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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