Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Entertainment, HospitalityIndustries
Requirements
- High school diploma or equivalent required; some post high school education desirable
- 1 year of customer service, administrative and/or sales experience required
- Call Center experience a plus
- Able to work a flexible schedule, including weekends, evenings (hours of operation 9:00AM to 7:00PM), and open availability
- Clear verbal communication, written communication, and reading comprehension in English
- Basic computer skills (typing 35 wpm, data entry, Internet navigation, Microsoft Windows, email)
- Basic use of standard office equipment (telephone, computer)
- Strong interpersonal and customer service skills with a sales mentality
- Ability to accurately interpret information, demonstrate problem solving and analytical thinking skills
- Application of good judgment and decision making
- Ability to work efficiently both independently and as part of a team
- Ability to prioritize work to meet deadlines and productivity goals
- Ability to work under pressure and cope with stress effectively
- Physical demands: able to sit in a chair for extended periods, regularly speak and hear via telephone headset, regularly type on a keyboard and use computer mouse
Responsibilities
- Takes incoming telephone calls from Chuck E. Cheese guests and/or delivers scripted or non-scripted messages to customers via telephone during designated hours
- Responds appropriately to Chuck E. Cheese guest objections and questions
- Delivers accurate description of service regarding birthday parties and fundraising campaigns
- Records each call by accurately documenting status and comments in the appropriate database or platform
- Maintains a high level of service with Chuck E. Cheese guests and strives to exceed performance targets
- Develops and maintains productive working relationship with other Chuck E. Cheese team members
- Promotes and maintains a positive, professional image
- Performs other duties and aids co-workers as directed by immediate supervisor or other members of Corporate Management Team
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work schedule like for this Call Center/Party Planner role?
This is a full-time position with flex schedules available, hours of operation from 9:00AM to 7:00PM, and candidates must have open availability for evenings and weekends.
What benefits does CEC Entertainment offer for this position?
The company offers a fun and rewarding environment with set schedules, monthly contests, a casual dress code, a 50% meal discount in DFW, and is a Work Today, Get Paid Tomorrow employer.
What skills and experience are required for this role?
A high school diploma or equivalent is required, along with 1 year of customer service, administrative, and/or sales experience. Key skills include clear verbal and written communication in English, basic computer skills like typing 35 wpm, strong interpersonal and customer service skills with a sales mentality, and problem-solving abilities.
What is the company culture like at CEC Entertainment?
The culture is fun and rewarding, focused on family entertainment with a passionate team of sales professionals, monthly contests, casual dress code, and emphasis on building productive relationships and exceeding performance targets.
What makes a strong candidate for this Call Center/Party Planner position?
Strong candidates have call center experience as a plus, along with the ability to handle customer objections, deliver accurate service descriptions, document calls accurately, work flexible schedules including weekends, and demonstrate problem-solving under pressure.
Bardel Entertainment
Produces 2D, 3D, hybrid animation for VOD/SVOD
About Bardel Entertainment
Bardel Entertainment specializes in 2D, 3D, and hybrid animation, creating content for VOD/SVOD platforms and collaborating with industry giants like Netflix, Disney, and Warner Brothers. Their renowned expertise lies in producing popular series such as The Dragon Prince and Rick and Morty, utilizing advanced animation technologies.
None, CanadaHeadquarters
1987Year Founded
M_AND_ACompany Stage
EntertainmentIndustries
201-500Employees
Risks
Competition from international studios, especially in Asia, is increasing.
AI-driven tools may reduce demand for traditional animation services.
Streaming platforms producing in-house content may decrease external service demand.
Differentiation
Bardel is North America's leading animation services provider.
Bardel excels in real-time animation using Unreal Engine technology.
Bardel is adopting eco-friendly practices in animation production.
Upsides
Demand for animated content on streaming platforms is increasing.
Adult animation is gaining popularity, opening new market segments.
AI integration enhances creative processes and reduces animation costs.
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