Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Full-Time Bilingual Call Center/Party Planner at Bardel Entertainment
Irving, Texas, United States
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Entertainment, Hospitality, RestaurantIndustries
Requirements
- Must be bilingual and able to communicate in English and Spanish
- High school diploma or equivalent required; some post high school education desirable
- 1 year of customer service, administrative and/or sales experience required
- Call Center experience a plus
- Clear verbal communication, written communication, and reading comprehension in English and Spanish required
- Basic computer skills (i.e., typing- 35 wpm, data entry, Internet navigation, Microsoft Windows and email)
- Basic use of standard office equipment (i.e., telephone, computer)
- Strong interpersonal and customer service skills with a sales mentality
- Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills
- Application of good judgment and decision making
- Ability to work efficiently both independently and as part of a team
- Ability to prioritize work to meet deadlines and productivity goals
- Ability to work under pressure and cope with stress effectively
- Able to work a flexible schedule, including weekends, evenings, and hours of operation from 9:00AM to 7:00PM
- Physical demands: Must be able to sit in a chair for extended periods of time, regularly speak and hear via telephone headset, regularly type on a keyboard and use computer mouse
Responsibilities
- Takes incoming telephone calls from Chuck E. Cheese guests and/or delivers scripted or non-scripted messages to customers via telephone during designated hours
- Responds appropriately to Chuck E. Cheese guest objections and questions
- Delivers accurate description of service regarding birthday parties and fundraising campaigns
- Records each call by accurately documenting status and comments in the appropriate database or platform
- Maintains a high level of service with Chuck E. Cheese guests and strives to exceed performance targets
- Develops and maintains productive working relationship with other Chuck E. Cheese team members
- Promotes and maintains a positive, professional image
- Performs other duties and aid co-workers as directed by the immediate supervisor or other members of Corporate Management Team
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits does this job offer?
The position offers a fun and rewarding environment with set schedules, monthly contests, a casual dress code, a 50% meal discount in DFW, and is a Work Today, Get Paid Tomorrow employer.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What are the key skills required for this role?
Must be bilingual in English and Spanish with clear verbal, written, and reading comprehension; possess strong customer service and interpersonal skills with a sales mentality; and have basic computer skills including typing at 35 wpm, data entry, and internet navigation.
What is the work schedule like?
Hours of operation are 9:00AM to 7:00PM with open availability required for evenings and weekends, and a flexible schedule to support business needs.
What experience makes a strong candidate for this position?
Candidates need a high school diploma or equivalent, bilingual proficiency in English/Spanish, and 1 year of customer service, administrative, or sales experience; call center experience is a plus.
Bardel Entertainment
Produces 2D, 3D, hybrid animation for VOD/SVOD
About Bardel Entertainment
Bardel Entertainment specializes in 2D, 3D, and hybrid animation, creating content for VOD/SVOD platforms and collaborating with industry giants like Netflix, Disney, and Warner Brothers. Their renowned expertise lies in producing popular series such as The Dragon Prince and Rick and Morty, utilizing advanced animation technologies.
None, CanadaHeadquarters
1987Year Founded
M_AND_ACompany Stage
EntertainmentIndustries
201-500Employees
Risks
Competition from international studios, especially in Asia, is increasing.
AI-driven tools may reduce demand for traditional animation services.
Streaming platforms producing in-house content may decrease external service demand.
Differentiation
Bardel is North America's leading animation services provider.
Bardel excels in real-time animation using Unreal Engine technology.
Bardel is adopting eco-friendly practices in animation production.
Upsides
Demand for animated content on streaming platforms is increasing.
Adult animation is gaining popularity, opening new market segments.
AI integration enhances creative processes and reduces animation costs.
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