Fulfillment Operations Team Leader at Target

Kingston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Skills and experience in guest service fundamentals and building a guest-first culture
Knowledge of retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies
Ability to plan department daily/weekly workload to support business priorities and sales goals
Expertise in process improvements and workload efficiency
Leadership skills for a team of hourly team members, including interviewing, developing, coaching, evaluating, and retaining talent
Ability to work a flexible schedule aligning to guest and business needs (early mornings, evenings, weekends, holidays)
If applicable, ability to serve as a key carrier following safe and secure training and processes

Responsibilities

Demonstrate a service culture prioritizing guest service experience; model, train, and coach team to deliver service standards
Lead team and drive fulfillment goals; understand role in supporting sales growth and store profitability
Utilize workload planning tools to ensure team completes scheduled workload and fulfills orders to meet delivery/service standards
Review fulfillment reporting to identify gaps and develop resolution plans
With leader direction, create daily plans for the team
Serve as expert in operations, accuracy, process, and efficiency
Enable efficient guest delivery by leading pickup and ship-from-store workload
Evaluate and recommend candidates for open positions; develop guest-centric team and support leader in onboarding
Establish clear goals for quality, accuracy, and timeliness; hold team accountable and close training gaps via coaching
Ensure supplies are ordered timely and stocked; partner with leader for ordering
Demonstrate inclusivity by valuing diverse voices, being authentic/respectful, and creating equitable experiences
Demonstrate culture of ethical conduct, safety, and compliance; lead team accordingly

Skills

Inventory Management

Guest Service

Retail Operations

Fulfillment Operations

Order Picking

Packing

Sorting

Shipping

Workload Planning

Sales Trends Analysis

Pricing Strategies

Promotions

Target

Retailer offering diverse consumer goods

About Target

Target Corporation is a retail company that offers a wide range of products, including clothing, electronics, home goods, and groceries, through nearly 2,000 stores and an online platform. Its "Design For All" philosophy allows it to provide high-quality, affordable products that cater to diverse customer needs. Target differentiates itself from competitors with its owned brands and the Target Circle loyalty program, which enhances customer engagement. The company's goal is to support sustainability and community initiatives by giving back 5% of its profits to local communities.

Minneapolis, MinnesotaHeadquarters

2005Year Founded

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Sick Leave

Paid Holidays

Paid Vacation

401(k) Retirement Plan

Employee Discounts

Risks

Increased competition from online-only retailers like Amazon threatens Target's market share.

Rising labor costs due to new minimum wage laws could impact profit margins.

Supply chain vulnerabilities from geopolitical tensions may affect inventory and pricing strategies.

Differentiation

Target's 'Design For All' philosophy offers unique, high-quality products at affordable prices.

The Target Circle loyalty program enhances customer engagement and shopping experience.

Target's commitment to sustainability and community support sets it apart from competitors.

Upsides

Experiential retail and 'retailtainment' strategies can boost customer engagement and foot traffic.

Augmented reality integration offers immersive shopping experiences showcasing Target's unique designs.

Omnichannel retail strategies enhance customer experience by integrating online and offline shopping.

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