Job Description

Position Overview

eBay is a global e-commerce leader revolutionizing how the world shops and sells. Our platform connects millions of buyers and sellers across over 190 markets. We are dedicated to innovation and reshaping the future of e-commerce for enthusiasts. Our core values center around our customers, authenticity, bold ideas, and fostering an environment where everyone can bring their unique selves to work. We are committed to building communities and creating economic opportunities for all.

TCGplayer, now part of eBay, is a significant player in the $25B global collectible card game and collectible hobbyist market. We connect millions of buyers with tens of thousands of retailers, priding ourselves on a culture of inclusion, camaraderie, diversity, and passion.

Who You Are

• Passionate about operational excellence and continuous improvement.
• Able to seamlessly switch between hands-on tasks and cross-functional leadership.
• An exceptional communicator, capable of driving, influencing, and inspiring cross-functional teams.
• Proactive with a strong bias for action and innovative problem-solving skills.
• Customer-focused with a strong sense of ownership over outcomes.
• Skilled at managing multiple priorities while maintaining a commitment to quality and detail.

Responsibilities

Incident Management & Operational Excellence

• Act as the first line of defense for incidents, performing initial troubleshooting and triage as per runbooks, and escalating when necessary.
• Lead incident management by directing cross-functional response teams and driving continuous improvement to ensure high standards of reliability and performance.
• Participate in an on-call rotation, understanding that off-hours work supporting incidents is expected.

Problem Management & Business Outcomes

• Serve as a trusted advisor for problem management, collaborating with Engineering teams to follow up on major incidents with Problem Reports, identifying durable fixes and workarounds.
• Drive business-critical outcomes by measuring key performance metrics (e.g., Service Level Agreements, Mean Time Between Failures) to identify trends and their business impact.

Process Refinement & Culture Building

• Refine and document operational processes, including runbooks, to adapt to evolving needs.
• Build a collaborative culture by fostering strong relationships within the team and across departments, promoting communication, support, and a results-oriented environment.

Requirements

• A Bachelor’s degree in a technical field or 4 years of equivalent experience in system administration, infrastructure engineering, or similar roles. Certifications are a plus.
• Intermediate level experience in one or more of the following:
  • Windows and Linux environments.
  • Scripting (e.g., PowerShell, Python).
  • Coding (e.g., .Net).
  • Database management (e.g., Microsoft SQL Server).
• Intermediate level experience with Amazon Web Services (AWS) and containerization technologies, including Kubernetes.
• Ability to think clearly and take decisive action.

Employment Type

Full time

Location Type

Information not provided

Salary

Information not provided