Frontline Engineer

Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, Collectibles, HobbyistIndustries

Requirements

Candidates should possess a Bachelor's degree in a technical field or have 4 years of equivalent experience in system administration, infrastructure engineering, or similar roles, with certifications being a plus. They must have intermediate-level experience in Windows and Linux environments, scripting (PowerShell, Python) or coding (e.g., .Net), and database management (e.g., Microsoft SQL Server). Additionally, intermediate-level experience with Amazon Web Services and containerization technologies including Kubernetes is required, along with the ability to think clearly and act decisively.

Responsibilities

The Frontline Engineer will act as the first line of defense for incidents, performing initial troubleshooting and triage as documented in runbooks, and escalating when necessary. They will lead incident management by commanding cross-functional teams, driving continuous improvement for reliability and performance, and participating in an on-call rotation, which includes expected off-hours work. The role involves being a trusted advisor for problem management by collaborating with engineering teams on problem reports to identify fixes and workarounds. Responsibilities also include driving business-critical outcomes by measuring key performance metrics to identify trends and business impact, refining and documenting operational processes like runbooks, and building a collaborative culture by fostering strong relationships and a supportive, results-oriented environment.

Skills

operational excellence

continuous improvement

cross-functional leadership

communication

influence

inspiration

proactive mindset

bias for action

innovation

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees