Front End Coach at Walmart

Fairbanks, Alaska, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to lead and develop teams through teaching, training, active listening, touring stores, and providing feedback (Tour to Teach)
  • Strong communication and collaboration skills with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
  • Expertise in introducing and leading company change efforts, providing clear expectations, guidance for business solutions, and communicating objectives
  • Knowledge of exceptional customer service standards, including the One Best Way (OBW) service model, managing initiatives like store of the community and outreach programs
  • Proficiency in resolving customer needs, complaints, issues, developing action plans for deficiencies, and providing process improvement leadership
  • Financial acumen, including reviewing P&L statements, budgeting, forecasting, controlling expenses, monitoring merchandise presentation, inventory flow, operational processes, mitigating shrink, and achieving sales/profit goals
  • Supervisory skills for hiring, training, mentoring hourly associates, assigning duties, setting expectations, providing recognition, and developing talent for staffing and growth
  • Ability to coordinate job-related activities, maintain stakeholder relationships, support plans/initiatives, set goals, measure progress, address improvements, demonstrate adaptability, and promote continuous learning
  • Commitment to compliance with company policies, procedures, mission, values, ethics, integrity, Open Door Policy, and providing direction on business processes
  • Leadership in building high-performing teams, embracing differences, fostering belonging, creating supportive workplaces, working collaboratively, building relationships, communicating with impact, attracting/retaining talent, empowering development, recognizing contributions
  • Modeling integrity, ethics, compliance, Walmart values, accountability, regenerative goals, selfless/humility, self-awareness, honesty, fairness, transparency, and serving customers

Responsibilities

  • Lead and develop teams by teaching, training, listening, touring stores, providing feedback, communicating/collaborating on operations, initiatives, merchandising, direction, leading change, setting expectations, implementing solutions, and communicating objectives
  • Model and demonstrate exceptional customer service (OBW), manage/support initiatives (e.g., community programs), resolve customer issues, develop/implement action plans for deficiencies, and lead process improvements for high-quality experiences
  • Drive financial performance/sales by reviewing P&L, managing budgeting/forecasting/expenses, ensuring merchandise presentation, seasonal transitions, inventory flow, operational processes, mitigating shrink, and achieving sales/profit goals
  • Provide supervision/development for hourly associates: hire, train, mentor, assign duties, set expectations, recognize, communicate consistently, develop for staffing/growth
  • Coordinate/oversee job activities: develop stakeholder relationships, support plans/initiatives, identify/communicate goals, build accountability, measure progress, address improvements, demonstrate adaptability, promote learning; hire/train/mentor associates, promote belonging
  • Ensure compliance with policies/procedures, support mission/values/ethics/integrity via action plans, utilize Open Door Policy, provide guidance on business processes/practices
  • Build high-performing teams, embrace differences, create belonging culture, enable thriving, work collaboratively, build relationships, communicate to motivate/influence
  • Attract/retain talent, empower/develop, recognize contributions
  • Maintain/promote integrity/ethics/compliance, model Walmart values, hold accountable, support regenerative goals (belonging, eliminate waste, local giving), act selfless/humble/self-aware/honest/fair/transparent, serve customers

Skills

Key technologies and capabilities for this role

Team LeadershipAssociate TrainingCustomer ServiceStore OperationsMerchandisingInventory ManagementProfit and Loss AnalysisBudgetingForecastingExpense ControlChange ManagementPerformance FeedbackHiringMentoring

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

What is the work location or remote policy for this role?

This information is not specified in the job description.

What key skills are required for the Front End Coach role?

Key skills include leading and developing teams, providing exceptional customer service, driving financial performance through P&L management, supervising and mentoring associates, and ensuring compliance with company policies.

What is the company culture like for this position?

The culture emphasizes respecting the individual, building high-performing teams, embracing differences in people, cultures, ideas, and experiences, and creating a workplace where associates feel a sense of belonging.

What makes a strong candidate for the Front End Coach position?

Strong candidates excel in team leadership, customer service, financial management, associate development, stakeholder collaboration, and promoting a belonging mindset while upholding company values.

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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