Front Desk Clerk - New York New York at MGM Resorts International

New York, New York, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Hospitality, Entertainment, GamingIndustries

Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting rewards enrollment and benefits to our guests
Partner with Housekeeping and other related departments to meet guest expectations and special requests
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
Perform other job-related duties as requested