Front Desk Associate at WeWork

Guadalajara, Jalisco, Mexico

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Real Estate, Coworking, HospitalityIndustries

Requirements

Bachelor's in Tourism, hospitality (not required)
+2 years of experience in hospitality / retail, customer service or reception

Responsibilities

Greet all members and guests with a warm and welcoming demeanor
Cover the front desk during the building’s set business hours and be an on-site point of contact for members, located at the Community bar
Ensure visiting guests are registered and checked in and in accordance with WeWork’s guest policies
Provide orientation of our spaces and relevant information to ensure all first-time visitors and guests feel welcome and supported
Support with issuing and collect keys from members and guests as needed
Keep the front desk clean, organized and free of clutter at all times
Notify members of any food deliveries and packages
Learn the names of members and guests and get to know their businesses with the goal of building relationships in order to facilitate the sense of community that WeWork is known for
Keep track of relevant member notes and information in WeWork systems
Answer questions from members and guests knowledgeably and be able to offer appropriate WeWork products and solutions to support where relevant
Identify opportunities to celebrate members’ successes and milestones
Know and be able to explain WeWork policies and procedures to members and guests
Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc
Assist with the handling mail and packages throughout the day including receiving, processing, sorting and organizing
Know and be able to explain WeWork policies and procedures around mail and mailroom
Monitor our spaces and make adjustments when needed, for example, picking up rubbish, resetting chairs, and straightening pillows
Help maintain building amenities throughout the day, for example, restocking of the Community treat bowl, keycards, printers, etc
Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed

Skills

Key technologies and capabilities for this role

Customer ServiceFront Desk OperationsMail HandlingPackage ManagementCommunity ManagementHospitality

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is an on-site role requiring you to report to one of WeWork’s beautiful locations on weekdays only.

What are the main responsibilities of the Front Desk Associate?

Responsibilities include greeting members and guests warmly, managing front desk operations like mail and packages, providing orientations, issuing keys, and engaging with members to build community.

What skills or qualities make a strong candidate for this role?

Strong candidates should have a warm and welcoming demeanor, excellent customer service skills, ability to build relationships, and knowledge of WeWork products to promote services effectively.

What is the work schedule for this position?

The role involves weekdays only, covering the front desk during the building’s set business hours and it's full-time employment.

What is the company culture like at WeWork?

WeWork emphasizes building a global community, creating welcoming environments, and empowering members to do their best work while illustrating core values.

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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