Fraud Team Leader (Hybrid) at Zola

Manchester, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, BankingIndustries

Requirements

Proven leadership experience in fraud operations, preferably within a fintech or digital bank
Strong working knowledge of fraud typologies
Up-to-date understanding of Fraud & AML laws and PSR regulations
Experience using fraud monitoring tools and case management systems
Strong communication and interpersonal skills – able to influence, support, and challenge when needed
Adaptable in a fast-paced, quickly changing environment
Some understanding of disputes and chargebacks
A team player who acts with integrity

Responsibilities

Manage the day-to-day operations of the fraud team, alongside the Senior Fraud and Fraud Managers
Monitor team performance by reviewing daily KPIs for all specialists and providing support throughout the day
Review and approve complex cases, offering clear rationale and escalating when necessary
Act as a point of contact for the fraud team, supporting new joiners and coordinating training with the Senior Fraud Specialist/competent team member
Manage and run weekly team meetings with the Fraud Manager
Support the Fraud and Senior Fraud Managers on additional tasks and project work
Ensure investigations align with internal policies, regulatory requirements, and industry best practices
Stay informed on emerging payment fraud typologies, particularly those exploiting digital platforms and social engineering
Support audits and regulatory reviews by providing documentation and insights into fraud related investigations
Assist with the execution of process implementation, working closely alongside other stakeholders from across the business
Manage the annual leave and sickness calendar on Bamboo, coordinating with other Fraud Team Leaders and planning the weekend working rota on Teams
Take escalated calls from Fraud Specialists, to offer further support and advice for our customers
Hold monthly one-to-one sessions with Fraud Specialists
Receive and respond to any feedback received from other operational areas, such as QC results, complaints, and customer service feedback
Assist the Fraud Manager with any other tasks they may need support on

Skills

Fraud Operations

Case Review

Team Management

Fraud Regulations

Risk Assessment

Compliance

Zola

Online wedding planning and registry platform

About Zola

Zola.com is an online platform designed for couples planning their weddings. It offers a variety of services including customizable wedding invitations, venue and vendor recommendations, and a gift registry that allows couples to manage gifts, experiences, and cash funds all in one place. The platform simplifies the wedding planning process by providing tools for managing guest lists, tracking RSVPs, and meal selections. Zola stands out from competitors by allowing couples to exchange gifts for credit before they are shipped, enhancing the gift-giving experience. The company generates revenue through commissions from vendors and venues booked through its platform, as well as from the sale of wedding-related products. Zola's goal is to provide a seamless and user-friendly experience for engaged couples, making wedding planning easier and more organized.

New York City, New YorkHeadquarters

2013Year Founded

$164.6MTotal Funding

SERIES_DCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Emerging platforms offering similar services at lower costs threaten Zola's market share.

Economic downturns may reduce spending on weddings, impacting Zola's revenue.

Expansion into baby registries may dilute Zola's brand focus on weddings.

Differentiation

Zola offers a unique AI tool to balance wedding planning decisions.

Zola's comprehensive platform includes customizable invitations and vendor recommendations.

Zola's guest list management tool streamlines RSVP tracking and meal selections.

Upsides

Zola's AI tool aligns with the trend of integrating AI in wedding planning.

The rise of micro-weddings creates demand for Zola's tailored services.

Zola's digital marketing can leverage increased social media use for wedding planning.

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