Fraud & Risk Operations Analyst at OpenAI

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Artificial IntelligenceIndustries

Requirements

5+ years of experience in legal operations, regulatory compliance, fraud prevention, or trust & safety, especially in a global or high-growth tech environment
Deep familiarity with regulatory frameworks such as GDPR, CCPA, DMCA, EU AI Act, DSA/OSA
Experience partnering with in-house counsel, DPOs, or external regulators on audits or escalations
Understanding of tiered support structures and experience working with vendor operations at scale
Structured, systems-first mindset to operational governance and risk evaluation
Clear, empathetic, and effective communication, especially in writing responses to sensitive issues
Ability to operate well in ambiguity, manage multiple priorities simultaneously with speed and precision
Thrives in high-autonomy environments with a high bar for ownership and integrity
Strong personal discretion, empathy, and resilience (due to exposure to sensitive or concerning content)

Responsibilities

Handle and resolve complex user issues involving fraud, impersonation, account access abuse, Trust & Safety incidents, regulatory/audit/compliance inquiries, intellectual property matters (e.g., copyright takedowns, ownership disputes), and AI governance/emerging regulatory frameworks (e.g., EU AI Act, DSA/OSA)
Perform risk evaluations and investigations using internal tools, documentation, and third-party data
Act as incident manager for highly sensitive reviews requiring nuanced interpretation of legal and regulatory standards
Interface directly with Legal, Privacy, Product, and Support teams to coordinate escalations and resolution paths
Partner with Legal, Privacy, Policy, and Ops to implement world-class operational workflows for compliance and risk
Build and maintain tooling, escalation decision trees, playbooks, and knowledge articles
Contribute to vendor training and governance models, especially during transitions and ramp-up phases
Lead or participate in cross-functional initiatives that strengthen regulatory, fraud, and legal infrastructure
Monitor operational health via case quality audits, SLA tracking, escalation accuracy, and user satisfaction metrics

Skills

Key technologies and capabilities for this role

Fraud DetectionRisk ManagementCompliance OperationsTrust and SafetyRegulatory EscalationsPrivacy RightsIntellectual PropertyAccount SecurityCase TriageVendor ManagementAutomation

Questions & Answers

Common questions about this position

What kind of work arrangement does this role offer?

This information is not specified in the job description.

What is the salary or compensation for this Fraud & Risk Operations Analyst position?

This information is not specified in the job description.

What are the main responsibilities in this role?

You will handle and resolve complex user issues involving fraud, impersonation, account access abuse, trust & safety incidents, regulatory inquiries, intellectual property matters, and AI governance; perform risk evaluations and investigations; act as incident manager; interface with cross-functional teams; build tooling and playbooks; contribute to vendor training; and lead cross-functional initiatives.

What is the team like at OpenAI for this position?

The User Operations team safeguards products and users from legal risk, regulatory non-compliance, fraud, and abuse, operating at the intersection of operations, compliance, and user trust, embedded within the broader User Operations organization and collaborating cross-functionally with Legal, Policy, Engineering, Product, and external vendors.

What qualities make a strong candidate for this role?

A strong candidate is sharp, adaptive, and operations-minded, with strong personal discretion, empathy, and resilience to handle sensitive content like harassment, fraud, or regulatory violations.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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