Fraud Intelligence Manager at Capital One

Toronto, Ontario, Canada

Capital One Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries

Requirements

  • Bi-Lingual (French and English) – Preferred
  • Master’s Degree in relevant field such as criminology, business administration, accounting – Preferred
  • Experienced in presentation of complex fraud typology and MO – Preferred
  • Experience working with Law Enforcement on criminal investigations and knowledge of relevant Canadian criminal procedure – Preferred
  • Have worked within the BCPIF framework and been a facilitator of certification training – Preferred
  • Certified Financial Crimes Investigator (CFCI), Certified Fraud Examiner (CFE), Certified Internal Auditor (CIA) – Preferred
  • 5+ years experience developing and monitoring fraud defences – Preferred

Responsibilities

  • Support and develop the lead investigators on the team
  • Create and deliver a team roadmap to support fraud strategy
  • Accountable for maintaining and establishing the team backlog of initiatives
  • Create and maintain monitoring to identify fraud attacks, size fraud trends, and measure the impact and effectiveness of mitigation strategies related to an attack or trend
  • Manage the Canada Card Law Enforcement request program, including continuous development of restitution, and recovery practices for prosecuted fraud cases
  • Responsible for the effective functioning of the complaint escalation process within the fraud group; including monitoring and reporting for escalated complaints
  • Attend internal/external meetings and seminars to expand professional expertise and maintain positive relationships with Law Enforcement, other Financial Institutions, and the Canadian Bankers Association (CBA)
  • Work cross functionally with Process, Product, and Enterprise investigation teams to expand the influence of the Fraud Intelligence Unit
  • Drive outcomes that lead to the prevention of fraud loss

Skills

Fraud Detection
Fraud Investigation
Team Leadership
Strategy Development
Trend Analysis
Data Monitoring
Law Enforcement Liaison
AML
Complaint Management
Cross-functional Collaboration

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

Land your dream remote job 3x faster with AI