Founding Growth & Operations Lead at Drift

San Francisco, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, TechnologyIndustries

Requirements

Hands-on & resourceful – founder’s mindset: don’t wait for instructions, make things happen (e.g., customer calls, product tests, hiring setup)
Builder mindset – solve problems by listening deeply, asking sharp questions, and translating messy realities into scalable systems and products
Ultra-professional & detail-obsessed – earn trust with structure, polish, and clean documentation
Down-to-earth & relatable – bond with shop-floor operators and boardroom execs, build trust and lasting relationships
Technically curious – not afraid of technical depth, can explain complex topics simply; ideally a technical background
Fluent German & English speaker – work with global customers across San Francisco, US Midwest, Mexico, and German manufacturing
1–4 years of experience in a commercial or operational role; prior consulting experience beneficial, though not required

Responsibilities

Own go-to-market – identify promising manufacturing companies, lead from first contact through product/business-case discussions to closing, and turn early wins into repeatable playbooks
Jump in where it matters most – refine pitch materials, help with hiring, onboard new customers, support fundraising, unblock internal processes
Translate customer insight into product – work with technical team to turn real-world feedback into features and improvements with measurable impact
Work directly with CEO on strategy, product, and growth decisions as part of the founding team
Travel on-site to understand customer workflows and meet C-level leaders of multi-billion-dollar manufacturers

Skills

Go-to-Market

Sales

Customer Onboarding

Business Development

Pitch Materials

Hiring

Fundraising

Operations

Customer Insights

Product Feedback

Manufacturing

B2B Sales

Drift

Develops AI chatbots for customer engagement

About Drift

Drift develops AI-powered chatbots and digital tools aimed at improving customer engagement and conversion rates for businesses. Their products facilitate human-like conversations with website visitors, helping to identify and understand customer needs while providing personalized strategies to convert visitors into customers. Drift offers a variety of tools, including Conversational Landing Pages, Drift Engage, and Bionic Chatbots, which are designed to enhance the way businesses interact with their customers. Unlike many competitors, Drift focuses on creating a seamless conversational experience that integrates with existing marketing strategies. The company's goal is to help businesses of all sizes increase their customer engagement and conversion rates through effective digital communication.

Boston, MassachusettsHeadquarters

2015Year Founded

$134.7MTotal Funding

SERIES_CCompany Stage

Consumer Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Unlimited paid time off

Primary & secondary caregiver leave

Month-long sabbatical after 5 years

Generous home office stipend

Comprehensive health insurance package

Risks

Integration challenges with Salesloft's platform may disrupt Drift's services.

Intensifying competition in conversational marketing threatens Drift's market position.

New executive appointments may lead to strategic shifts affecting Drift's operations.

Differentiation

Drift uses AI-powered chatbots for real-time customer engagement and feedback.

Drift offers personalized playbooks to convert website visitors into customers.

Drift's tools include Conversational Landing Pages and Real-Time ABM Notifications.

Upsides

Growing demand for AI-driven customer engagement tools boosts Drift's market potential.

Integration of AI chatbots with CRM systems enhances Drift's sales process efficiency.

Expansion of AI capabilities in multilingual support increases Drift's global reach.

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