Forward Deployed Engineer

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Software DevelopmentIndustries

Requirements

Candidates must possess a Bachelor's or Master's degree in Computer Science, Engineering, or a related field, with over 5 years of experience in software development, AI/ML engineering, or system integration. Proficiency in Python and/or Javascript is essential, along with experience in implementing OAuth, OIDC, and JWT authorization flows. Familiarity with AI/ML concepts and prompt engineering techniques is required, and hands-on experience with LLM frameworks like LangGraph or PydanticAI is strongly preferred. A strong understanding of AI agent frameworks, function calling, and RAG is necessary, as is experience with cloud platforms (AWS, GCP, Azure) and DevOps practices. Experience integrating systems via APIs, webhooks, and data pipelines is also required, along with the ability to use data-driven decision-making and strong communication and project management skills. Experience with ELK and AI monitoring tools like Langfuse is highly preferred.

Responsibilities

The Forward Deployed Engineer will develop, configure, and deploy AI agents using Aisera's platform and tools, integrating them with external systems for seamless workflow integration. They will optimize agent performance, troubleshoot issues, and collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions. Responsibilities include conducting demos, presenting proof-of-concepts, defining project milestones, creating implementation plans, and coordinating execution for on-time delivery. The role also involves serving as a trusted technical advisor to customers, guiding best practices for AI agent adoption and usage.

Skills

AI Agents

Large Language Models (LLMs)

API Integration

Database Integration

CRM Integration

Prompt Engineering

Troubleshooting

Customer Engagement

Technical Support

Implementation Planning

Aisera

Develops AI chatbots for IT operations

About Aisera

Aisera develops chatbots and process-centric AI solutions specifically for IT operations. Their chatbots are designed to engage in human-like conversations, allowing clients to access self-service options that help reduce costs associated with service desks. Aisera primarily serves organizations that seek customizable virtual agents to modernize their IT operations and minimize unplanned outages. Their products can be quickly deployed, giving them an advantage in the fast-growing AI and machine learning market. Aisera's revenue comes from selling these AI solutions, which not only help businesses cut costs by deflecting support tickets and reducing wait times but also improve customer experience through personalized interactions. Additionally, Aisera allows clients to create their own bot experiences, enabling them to operationalize their generative AI applications or deploy chatbots trained on their specific data in a matter of weeks.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$212.5MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees