Forward Deployed Engineer at Dexterity

Redwood City, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Warehouse Automation, Supply ChainIndustries

Requirements

Broad, systems-level understanding of the full robotic tech stack, both software and hardware
Passion for developing robotic solutions that operate in the real world at scale
Ability to perform system-level performance analysis and drive system-level solutions through hands-on engineering
Experience partnering with other teams, third-party partners, and customers
Willingness to travel frequently to customer locations (typically 50% of time on-site)
Comfort working in warehouse conditions (temperature variations, industrial noise) with prolonged standing or walking
Location: Redwood City, CA (office desk-based tasks and lab-floor testing)

Responsibilities

Bridge gaps between Dexterity's standard product and challenges of new customer engagements or market segments
Bring new applications online in the field and demonstrate operational metrics for rapid fleet-wide scaling
Drive new solution operations in the field to ensure successful pilot outcomes, resolve early issues, and meet customer KPIs
Drive fixes and improvements based on field experience with proper methodologies for traceability, change management, and eliminating repeat occurrences
Release solutions ready to scale, meeting operator expectations for ease of use, uptime, and operator:robot ratio
Serve as the named technical point-of-contact for one or more strategic sites to build customer trust
Develop new integrations, robotic skills, and capabilities to meet customer challenges; incorporate field learning into core platform capabilities
Deliver actionable bug reports and reproducible cases to accelerate root-cause analysis
Develop new tooling, documentation, and guidance for application services teams at pilot and production sites; collect and curate information to drive support system automation

Skills

Key technologies and capabilities for this role

RoboticsSoftware EngineeringDeployment EngineeringWarehouse AutomationField EngineeringCustomer DeploymentOperational MetricsHardware Agnostic Systems

Questions & Answers

Common questions about this position

What is the location and travel requirement for this role?

The position is based in Redwood City, CA, involving office desk-based tasks and lab-floor testing. It requires frequent travel to customer locations, typically 50% of time spent on-site in warehouse conditions.

What salary or compensation does this role offer?

This information is not specified in the job description.

What skills are required for the Forward Deployed Engineer role?

The role requires a broad, systems-level understanding of the full robotic tech stack, both software and hardware, system-level performance analysis, hands-on engineering, and partnering with teams, partners, and customers.

What is the company culture like at Dexterity?

Dexterity has a diverse and multidisciplinary team with a culture built on passion, trust, and dedication, focused on customer obsession and empowering customers with robots.

What makes a strong candidate for this Forward Deployed Engineer position?

Ideal candidates have a passion for developing robotic solutions that operate in the real world at scale, along with broad systems-level expertise in robotics software and hardware.

Dexterity

AI-powered robotic solutions for logistics

About Dexterity

Dexterity.ai develops AI-powered robotic technology aimed at improving logistics and supply chain management, particularly in trailer loading. Their robots autonomously pick and induct parcels into sorting systems at speeds faster than humans. A key feature of their technology is its ability to understand the environment in real-time without needing external data feeds or software integration, making it adaptable for various operations. Dexterity.ai serves a range of clients, from small businesses to large corporations like FedEx, focusing on enhancing operational efficiency, employee safety, and attracting talent through automation. They generate revenue by selling their robotic solutions and providing consultation services for technology integration, with the goal of transforming the logistics industry into a safer and more efficient environment.

Redwood City, CaliforniaHeadquarters

2017Year Founded

$190.8MTotal Funding

SERIES_BCompany Stage

Robotics & Automation, Industrial & Manufacturing, AI & Machine LearningIndustries

201-500Employees

Benefits

Flexible vacation time

Comprehensive healthcare benefits

Retirement plan

Wellbeing & fitness offerings

Insurance programs

Discounts & perks

Risks

Increased competition from companies using Generative AI could challenge Dexterity's market position.

Rapid AI and robotics evolution may render Dexterity's offerings obsolete without continuous innovation.

New labeling requirements could increase operational costs and complexity for Dexterity.

Differentiation

Dexterity's robots operate without needing data feeds or warehouse software integration.

Their technology offers real-time environmental understanding, enhancing adaptability in logistics settings.

Dexterity's AI-powered robots surpass human capabilities in trailer loading and parcel sorting.

Upsides

Dexterity's collaboration with FedEx showcases successful large-scale logistics automation.

Expansion into EMEA could increase market penetration and business opportunities.

Growing demand for automated labeling solutions boosts Dexterity's market potential.

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