Customer Support Specialist
Asset LivingSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Real Estate, Hospitality, Property ManagementIndustries
Requirements
- High school diploma or equivalent; college or relevant experience is a plus
- Residential Services or Hospitality experience in a luxury environment preferred
- Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred
- Computer literacy with the ability to use a variety of software programs
- Strong attention to detail, problem-solving skills, and organizational abilities
- Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment
- Flexible availability as working hours may vary (weekdays, weekends, and holidays)
Responsibilities
- Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
- Welcome, greet, and register guests efficiently, accommodating special requests and obtaining necessary payment information
- Accurately respond to guest requests, making recommendations based on local knowledge and property practices
- Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/services, hours of operations, key residence/hotel personnel, in-house events, directions, etc
- Partner with the Leasing Team in assisting with coordinating move-ins, move-outs, and assist with lease renewal activities as needed
- Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
- Adhere to all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
- Coordinate with property departments to fulfill guest requests and provide detailed information about facilities and operating hours
- Handle check-out, cash management, and adhere to cashiering and credit policies
- Manage packages, faxes, messages, and mail, and provide access to the building and units for authorized vendors, contractors, and visitors
- Organize and maintain documents and various reports including but not limited to package management logs and project trackers
- Stay up to date with local attractions and amenities (e.g., vendors, restaurants, museums, attractions)
- Use various software programs to input special requests and arrangements accurately
- Collaborate with the community engagement team to assist with executing marketing initiatives for building events and company programs
Skills
Customer Service
Hospitality
Guest Registration
Complaint Resolution
Administrative Support
Multitasking
Communication Skills
Attention to Detail
Community Engagement
Package Management
Flow
Develops rental properties fostering community connection
About Flow
Flow Life focuses on transforming the rental housing market by creating communities that prioritize connection, well-being, and harmony with nature. The company develops and manages rental properties designed to foster a sense of belonging among residents, addressing the common issue of isolation felt by many renters. Flow Life primarily targets urban renters, including individuals and families who seek more than just a place to live; they desire a vibrant community and opportunities for personal growth. Unlike traditional rental companies, Flow Life emphasizes community-building and environmental integration, allowing them to attract tenants willing to pay a premium for a fulfilling living experience. The company's goal is to create spaces where residents can thrive, guided by their core values of giving, growing, loving, and committing.
Miami, FloridaHeadquarters
2022Year Founded
$340.5MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Social Impact, Real EstateIndustries
201-500Employees
Benefits
Medical, dental, and vision insurance plans
PTO
Commuter benefits
401(k) Plan
Monthly phone stipend
Risks
Adam Neumann's past controversies may affect Flow's brand reputation.
Regulatory scrutiny may hinder adoption of digital wallets and cryptocurrencies.
Intense competition in South Florida's proptech ecosystem could challenge Flow.
Differentiation
Flow integrates digital wallets for seamless financial transactions in residential real estate.
Flow focuses on community-building and well-being in urban rental housing.
Flow offers a unique blend of physical and digital living experiences.
Upsides
Growing demand for community-focused living aligns with Flow's mission.
Proptech innovation in South Florida offers expansion opportunities for Flow.
Blockchain technology can enhance property management efficiency for Flow.
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