Customer Support Team Lead
Clipboard Health$90,000 - $110,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Consumer Goods, RetailIndustries
Requirements
Candidates should possess the ability to communicate verbally and work cooperatively with employees and customers, and the ability to remain in a stationary position for up to 3 hours at a time.
Responsibilities
The Floor Lead contributes to the success of a Sur La Table store by inspiring customers, supporting training for all employees, modeling and holding employees accountable to customer service standards, directing daily store operations as a Manager on Duty, providing coaching and performance feedback, supporting sales driving initiatives, ensuring merchandise stock levels and presentations are maintained, staying informed through product knowledge and training, completing inventory transactions, and accurately recording time worked. They will also demonstrate exceptional verbal and written communication skills and carry out additional responsibilities as assigned by the General Manager or Store Manager.
Skills
Communication
Inventory Management
Training
Customer Service
Merchandise Presentation
Timekeeping
Product Knowledge
Policy Enforcement
CSC Generation
Acquires and revitalizes struggling retail brands
About CSC Generation
CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.
Merrillville, IndianaHeadquarters
2016Year Founded
$107.6MTotal Funding
SERIES_ECompany Stage
Consumer Software, Consumer GoodsIndustries
51-200Employees