Fleet Support Specialist (R3917) at Shield AI

Dallas, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, DefenseIndustries

Requirements

Ability to work independently and lead in a small team environment, often in austere locations, while delighting the customer
Ability to pass background check and drug screening in accordance with company policy
Ability to pass medical and dental screenings as required by customers
Ability to possess a Secret DoD security clearance as required by customers
Troubleshooting/Maintainer/Mechanical Experience
Ability to acquire and maintain Shield AI Air Vehicle Operator Certification

Responsibilities

Handle technical support requests (troubleshooting aircraft and system problems remotely, providing written instructions, being responsive to unpredictable customer and Field Service Representative needs)
Conduct site/ship surveys
Perform site/ship installations
Coordinate with Engineering on improving products and developing troubleshooting guides
Assist Engineering in performing product testing
Capture and coordinate product improvement opportunities with the Engineering team
Serve as the internal and external fleet's first point of contact for technical support
Maintain Air Vehicle Operator certification to assist other operators and fill in as flight crew if required

Skills

Key technologies and capabilities for this role

Aircraft TroubleshootingRemote Technical SupportSite SurveysSite InstallationsProduct TestingEngineering CoordinationAir Vehicle OperationFleet ManagementUAV Operations

Questions & Answers

Common questions about this position

What is the salary range for the Fleet Support Specialist position?

The salary range is $98,293 - $147,439 a year.

Is this a remote position, or is travel required?

The role involves remote troubleshooting but requires some travel to bring solutions to customers directly, as well as site/ship surveys and installations.

What are the required qualifications for this role?

Required qualifications include the ability to work independently and lead in a small team in austere locations, passing background, drug, medical, and dental screenings, obtaining a Secret DoD security clearance, troubleshooting/maintainer/mechanical experience, and acquiring Shield AI Air Vehicle Operator Certification.

What does the Fleet Support team environment look like?

The team consists of highly adaptive, motivated technical specialists who work independently or lead small teams in austere locations, handling unpredictable challenges with no two days the same.

What makes a strong candidate for this Fleet Support Specialist role?

Strong candidates have troubleshooting/maintainer/mechanical experience, preferred avionics/electronics repair, internal combustion engine knowledge, prior UAS site planning/installation, FAA ratings, or A&P certification, along with the ability to thrive in uncertain situations and lead small teams.

Shield AI

Develops AI and autonomous systems for defense

About Shield AI

Shield AI specializes in creating artificial intelligence and autonomous systems specifically for the defense industry. The company develops AI-powered systems, including autonomous drones, that assist military operations, especially in environments where GPS and communication may not be available. This technology allows for safer and more efficient defense operations. Shield AI differentiates itself from competitors by focusing on advanced AI capabilities and securing significant contracts with government and military clients, such as the multi-billion dollar EWAAC contract. The company's goal is to enhance operational capabilities and safety in military contexts, ultimately aiming to protect lives through its innovative solutions.

San Diego, CaliforniaHeadquarters

2015Year Founded

$772.8MTotal Funding

DEBTCompany Stage

AI & Machine Learning, DefenseIndustries

501-1,000Employees

Benefits

Medical Insurance Coverage

Long Term Disability Insurance

Health Care FSA and Dependent Care FSA

Employee Assistance Program

Subsidized Gym Membership

Pet Insurance

Competitive Compensation

Retirement Services

Life Insurance

Parental Leave

Bereavement Support

Flexible Work Hours

PTO

Paid Holidays

Commuter Benefits

Relaxed Dress Code

Yearly Swag Items

Unlimited Snacks

Bottomless Beverages

Annual Celebrations

Work From Home Benefits

Standing Desks and Widescreen Monitors

Risks

Increased competition from companies like Waymo could divert investment from Shield AI.

Geopolitical tensions may challenge the JSW Defence partnership for V-BAT production in India.

Dependency on Palantir's infrastructure may limit Shield AI's operational flexibility.

Differentiation

Shield AI's Hivemind is the first autonomous AI pilot deployed in combat since 2018.

Strategic partnerships with Palantir and JSW Defence enhance technological capabilities and market reach.

Shield AI's V-BAT drone is selected for a $198 million U.S. Coast Guard contract.

Upsides

Increased demand for autonomous systems in defense boosts Shield AI's market potential.

Successful multi-aircraft autonomous flight tests showcase advanced AI piloting capabilities.

Significant investment in robotics indicates a robust market for Shield AI's offerings.

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