Remote

Fire Alarm System Expert

Philippines

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Security & Safety EquipmentIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full-Time
  • Job Title: Fire Alarm System Expert – Service Department Manager
  • Salary: Not specified

We are seeking an experienced Fire Alarm System Expert to manage our Service Department efficiently. The ideal candidate will oversee daily operations, ensure seamless communication with customers, schedule service calls, and coordinate technicians. This role requires strong technical expertise in fire alarm systems, enabling accurate issue diagnosis and effective resolution planning.

Requirements

  • Experience: Minimum 1 year of hands-on experience with fire alarm systems.
  • Technical Knowledge: Ability to diagnose fire alarm issues over the phone and recommend the best course of action.
  • Communication Skills: Strong verbal and written skills for effective customer interactions.
  • Organizational Skills: Ability to manage schedules, prioritize tasks, and coordinate with technicians efficiently.
  • Problem-Solving: Quick decision-making skills to determine service requirements.
  • Software Proficiency: Experience using scheduling and service management software.

Responsibilities

  • Answer and manage incoming service calls.
  • Respond to off-hours answering service inquiries.
  • Schedule service appointments and dispatch technicians.
  • Communicate with customers via email and phone, addressing concerns and service needs.
  • Provide timely notifications and updates to customers.
  • Assess fire alarm system issues remotely and determine appropriate action.
  • Decide whether to dispatch a technician or offer troubleshooting guidance.
  • Maintain service records and ensure compliance with industry standards.

Preferred Qualifications

  • Certifications in fire alarm systems or related fields.
  • Previous experience managing a service department or team.
  • Familiarity with industry regulations and compliance standards.

Additional Details

  • Employment Type: Full-Time
  • Workplace: Remote
  • Language: English (en)
  • Published: 2025-05-09

Skills

Fire Alarm Systems
Troubleshooting
Customer Communication
Scheduling Software
Service Management
Problem-Solving
Organizational Skills
Technical Diagnosis

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees

Benefits

Remote Work Options
Unlimited Paid Time Off
Flexible Work Hours
Paid Parental Leave
Mental Health Support
Stock Options
Professional Development Budget
Home Office Stipend
Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.
Competitors like Deel show rapid growth, indicating a highly competitive market.
Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.
Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.
Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.
Remote's entry into Japan expands its reach in high-demand international employment markets.
The global payroll solutions market is projected to reach $10.5 billion by 2030.

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