Financial Services Analyst - ALO, Life Disbursements at Nationwide

Grandview Heights, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Insurance, Financial ServicesIndustries

Requirements

Passionate about delivering extraordinary care to help individuals and businesses prepare for and protect their retirement
Life insurance experience preferred but not required
Strong communication skills
Eagerness to learn
Initiative and self-motivated
Strong organizational and prioritization skills
Must reside within 35 miles of 1000 Yard St, H Building, Grandview Heights, OH, 43215, or be willing to commute
Work schedule: 2 days in office, 3 days remote
Does not qualify for employer-sponsored work authorization
Nationwide does not participate in the Stem OPT Extension program
Natural curiosity
Passionate about helping people
Desire to accelerate personal and professional growth

Responsibilities

Provides support to the internal Solutions Center by reviewing and processing life insurance disbursement requests
Prepares all materials to propose, sell and establish new plans and set up appropriate records: proposal illustrations, trust agreements, IRS determination reporting, employee communications and client administrative guide, census and plan information
Interprets plan provisions, product rules and guidelines to process requests in accordance with Plan and Legal requirements
Provides extraordinary care to customers through workflow management and meeting all required service level agreements
Proactively seeks out opportunities to improve processes and the members experience through use of lean methodology
Follows up with appropriate internal administrative areas for completeness and accuracy of the end policy/account product
Researches, reviews and analyzes errors and determines best course of action for a workable solution
Takes ownership of identifying and evaluating problems and analyzing customer inquiries to determine appropriate action
Conducts follow up calls to service issues and questions, de-escalating complex customer requests and providing outstanding care during resolution
Understands topics that require insurance or securities license and registration and routes those inquiries to the properly-registered representative
Reviews and approves requests for withdrawal, exchanges, deposits, annuity purchases and contract cash-outs. Requests additional information when necessary
Compiles management information such as contract and sold case activity as needed by internal management
Communicates with customers, sales force, other departments, regional and/or field offices and other industry companies on topics that do not require insurance or securities licensing and registration
Collaborates and networks with outside business units to create innovative solutions for internal and external customers
Maintains appropriate records
Approves and processes business according to government regulations, contract provisions and internal procedures and controls
Coordinates communication between contract holders, producers and internal Nationwide departments
Reviews forms and files submitted by members or partners to ensure accurate entry into record keeping systems
Provides prompt, efficient service for assigned product and/or service center internal and external customers

Skills

Key technologies and capabilities for this role

Life InsuranceDisbursement ProcessingCustomer CommunicationData ReviewRecord KeepingOrganizational SkillsPrioritizationCustomer Service

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

This is a hybrid role requiring 2 days in office and 3 days remote. The hired associate must reside within 35 miles of 1000 Yard St, H Building, Grandview Heights, OH, 43215, or be willing to commute.

What skills are required for the Financial Services Analyst role?

Candidates need strong communication skills, eagerness to learn, initiative, self-motivation, and strong organizational and prioritization skills. Life insurance experience is preferred but not required.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Nationwide?

Nationwide emphasizes putting customers at the center of everything, delivering extraordinary care, and fostering passion for helping people. The culture values associates who are on the customer's side and proactive in improving processes.

What makes a strong candidate for this role?

Strong candidates demonstrate strong communication skills, eagerness to learn, initiative, self-motivation, and excellent organizational and prioritization abilities. Passion for helping people, natural curiosity, and the ability to build relationships are highly valued.

Nationwide

Provides insurance and financial services

About Nationwide

Nationwide provides insurance and financial services to individuals and businesses across the United States. Their product offerings include auto, home, life, and commercial insurance, as well as retirement and investment solutions. The company operates by underwriting insurance policies and managing investment portfolios, earning revenue through premiums, investment income, and fees for financial services. What sets Nationwide apart from its competitors is its focus on leveraging technology to improve claims processing and policy management, along with its commitment to customer service. Additionally, Nationwide partners with organizations to offer financial education resources, particularly for retirees, aiming to ensure financial security and protect the futures of its clients.

Columbus, OhioHeadquarters

1925Year Founded

$769.7MTotal Funding

N/ACompany Stage

Consulting, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Risks

Competition from insurtech startups like Nexar may challenge Nationwide's market share.

AI-driven platforms like Planck could disrupt traditional insurance models.

Partnerships with AI firms may require significant tech investment and integration efforts.

Differentiation

Nationwide invests in tech-driven platforms like YellowBird and Betterview to enhance services.

Partnership with CLARA Analytics shows Nationwide's focus on AI for operational efficiency.

Collaboration with Funding Circle highlights Nationwide's support for small business growth.

Upsides

Nationwide's $56M loan to Whitestone REIT diversifies its investment portfolio.

Investments in AI and tech platforms could streamline operations and reduce costs.

Supporting small businesses may expand Nationwide's customer base and strengthen relationships.

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