Senior Program Manager - Financial Crimes
MercurySalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
Proven people leadership experience, ideally within a regulated or operational environment, is required. Candidates must possess strong coaching skills to unlock potential and drive performance, along with a proactive, self-motivated mindset capable of managing high volumes, competing deadlines, and ambiguity with confidence. Excellent stakeholder management and strong analytical skills are also essential. The role requires a role model for respectful, inclusive, and values-led leadership, always acting with integrity.
Responsibilities
The Financial Crime Delivery Team Manager will lead, coach, and develop a team of up to 12 Fraud Investigators to deliver high-quality outcomes in line with regulations and internal SLAs across Account Takeover, Application Fraud, and Disputes. Key responsibilities include people leadership through coaching, performance reviews, and developing individual growth plans, fostering an inclusive, high-performance culture, setting clear goals, monitoring progress, and providing feedback. The manager will also drive performance management activities, monitor and report on team effectiveness, support onboarding and training, prioritize workloads, identify and escalate risks, and lead the team through change, process improvements, and automation initiatives.
Skills
Fraud Investigation
Dispute Resolution
People Leadership
Coaching
Performance Management
Team Development
Regulatory Compliance
Stakeholder Management
Onboarding
Training
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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