Financial analyst, IT & Overhead at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor’s degree in Accounting, Finance, or related field (or in progress)
1–3 years of experience in finance, accounting, or FP&A
CPA title
Good financial modeling skills; Power BI exposure preferred
Good understanding of budgeting, forecasting, and variance analysis
Analytical mindset with attention to detail and accuracy
Strong communication skills and willingness to learn
Preferred
Experience working with ERP systems or financial reporting tools
Knowledge of IT project accounting or CAPEX/OPEX tracking
Interest in technology and cost optimization

Responsibilities

Support the preparation of financial reports and presentations
Conduct variance analysis, trend analysis, and ratio analysis
Maintain confidentiality and integrity of financial information
Help the Financial Operations group to further automate and improve current processes using automation tools and AI
Collaborate with the finance team to support financial analysis
Assist in preparing and monitoring the overhead budget
Compile and analyze overhead expense data for monthly reporting
Support variance analysis to identify risks, savings, and opportunities
Work with department stakeholders to validate cost allocations
Support workforce planning by preparing headcount reports and forecasts
Partner with HR to consolidate salary and benefit data
Maintain databases and tracking tools for personnel costs
Provide inputs for staffing-related dashboards and reporting
Collaborate with the senior analyst to monitor IT project costs (CAPEX & OPEX)
Help update financial models and ROI trackers for active initiatives
Assist in vendor invoice validation and contract spend monitoring
Provide accurate cost tracking for IT leadership and Finance Manager
Prepare standardized reporting templates for overhead and IT costs
Ensure accuracy of financial data used for dashboards and management reporting
Contribute to automation initiatives and process improvements
Document reporting processes and maintain up-to-date procedures

Skills

Power BI

Financial Modeling

Variance Analysis

Trend Analysis

Ratio Analysis

Budgeting

Headcount Analytics

ROI Tracking

Automation Tools

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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