[Remote] Field Warranty Manager at General Motors

Connecticut, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

AutomotiveIndustries

Requirements

Candidates must possess a Bachelor's degree or equivalent experience, with intermediate knowledge of vehicle technical aspects, warranty administration, service operations, and customer assistance. A basic understanding of dealership service systems and processes, strong data analysis skills using Microsoft Tools, excellent problem-solving abilities, strategic agility, and a valid driver's license are also required. The role necessitates living within the assigned territory (Connecticut, Rhode Island, Massachusetts, Maine, Vermont, New Hampshire, and Northeast New York) and requires over 80% travel.

Responsibilities

The Field Warranty Manager will serve as a trusted advisor to dealership leadership, supporting and coaching field teams on warranty activities and escalating warranty issues up to $50,000. This role involves acting as a subject matter expert on GM's Service Policies and Procedures and Global Warranty Management System, managing warranty questions, and providing training on functional execution at dealerships. Responsibilities also include collaborating with various teams to ensure effective warranty administration, counseling dealerships on field actions, resolving issues, and completing special projects.

Skills

Warranty Administration

Service Operations

Relationship Building

Dealership Support

Field Operations

Customer Retention

Profitability Analysis

Performance Assessment

Coaching

Counseling

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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