Field Technical Product Support Specialist at Keywords Studios

Fort Collins, Colorado, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Electronics, TechnologyIndustries

Requirements

Experience with Jira, Teams, & general tech experience
Able to interface with all types of people regarding errors in laymen’s terms and decipher the issue for the teams
Excellent speaking and communication skills
Able to diagnose and troubleshoot system failures, understanding the basics of how systems work
Planning and coordination skills
Quickly pick up new skills and become proficient promptly
Experience working with a variety of different teams (e.g., Engineering, lab team)
Travel most likely required

Responsibilities

Provide technical support for products, including installation, configuration, troubleshooting, repair of software and firmware-enabled hardware
Diagnose and triage complex technical problems on-site and remotely, utilizing diagnostic tools and problem-solving techniques
Document all service interactions, including issues, resolutions, and customer feedback in Jira issue ticket system
Collaborate with engineering and product development teams to provide valuable insights and contribute to product improvements
Maintain open and professional communication with business partners
Adhere to safety regulations and maintain a safe work environment at all times
Travel to company sites, including potential overnight stays and international travel, as needed

Skills

Key technologies and capabilities for this role

JiraMicrosoft Teamstechnical supporttroubleshootinginstallationconfigurationrepairfirmwarehardwarediagnosticscommunicationproblem-solvingcustomer serviceengineering collaboration

Questions & Answers

Common questions about this position

What is the pay rate for this Field Technical Product Support Specialist position?

The pay rate is $40+ an hour depending on experience.

Is this role remote or on-site, and where is it located?

This is an on-site position located in Fort Collins, CO.

What skills and experience are required for this role?

Required skills include experience with Jira and Teams, general tech experience, excellent communication skills to explain errors in layman's terms, ability to diagnose and troubleshoot system failures, and experience working with various teams like engineering.

What benefits are offered for this position?

Benefits include Paid Time Off (including sick days and holidays), 401k with 3% matching, and Medical, Dental, and Vision benefits.

What makes a strong candidate for this Field Technical Product Support Specialist role?

Strong candidates have experience with Jira and Teams, excellent communication skills to interface with customers and teams, ability to quickly diagnose issues and pick up new skills, planning and coordination abilities, and comfort with travel and collaborating across engineering and lab teams.

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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