Field Support Specialist On-call at RPS North America

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Administrative Services, Facilities ManagementIndustries

Requirements

High School Diploma (or equivalent) required
6+ months prior work experience preferred
Ability to work assigned work hours determined by the manager
Ability to work flexible schedule and hours
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Superb written and verbal communication skills
Current knowledge or ability to learn computer-based systems required for functions of position
Required to maintain an overall professional appearance and attitude
Adhere to all policies and procedures required
Strong verbal and written communication skills
Excellent customer service skills
PC skills MS Office Suite experience
Ability to handle multiple tasks simultaneously
Good organizational skills
Working knowledge of MFD equipment
Knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions
Ability to work independently and complete projects
Ability to determine the correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials

Responsibilities

Provides 5-star customer service to all employees (in all forms of communication)
Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors
Assists with light facilities duties as needed, such as assisting customers in opening troubleshooting tickets, helping order supplies, stocking kitchens/service areas with supplies
Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package
Manages outgoing mail/package transactions
Performs duties associated with shipping and receiving of materials
Notifies employees upon receipt of inbound deliveries
Distributes mail/packages to company personnel
Assists with office moves
Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality
May be asked to help set up/take down conference rooms for meetings/events
Proactively seeks out additional work during downtime
Builds professional relationships with customers and other teams
Maintains professionalism and composure when interacting with all employees
Trains back-up and provides guidance on policies and procedures
Determines what additional support is needed when handling sensitive inquiries
Provides exceptional customer service to client
Provides reception or concierge (front of office) coverage as needed

Skills

Key technologies and capabilities for this role

Customer ServiceMail HandlingShipping and ReceivingReceptionFacilities SupportCopy/Print ManagementOffice MovesSupply Management

Questions & Answers

Common questions about this position

What skills are required for the Field Support Specialist role?

Required skills include strong verbal and written communication, excellent customer service, PC skills with MS Office Suite, ability to handle multiple tasks, good organizational skills, working knowledge of MFD equipment, and understanding of shipping/receiving procedures.

Is this a remote position or does it require on-site work?

This is an on-site position based out of a specific client home office, with travel to different client sites at short notice as needed.

What does the Field Support Specialist role involve?

The role provides office and mail services in a floating capacity, covering duties like customer service, mail sorting and distribution, shipping/receiving, light facilities tasks, copy/print assistance, and reception coverage when regular staff are out.

What is the reporting structure for this position?

The Field Support Specialist reports to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.

What compensation or salary is offered for this role?

This information is not specified in the job description.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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