Field Supervisor at Allurion

Kansas City, Missouri, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Tech Support, Connected HomeIndustries

Requirements

Ability to inspire trust and credibility to support Technicians
Ability to motivate and coach remote employees
Must be able to ensure Technicians are meeting or exceeding client expectations
Excellent interpersonal skills—ability to develop effective relationships with internal and external professionals both virtually and face-to-face
Excellent team developing skills
Experience supporting and delivering on sales requirements
Ability to plan well and prioritize multiple projects simultaneously
Maintain character under tight pressure in an adaptable environment
Excellent critical thinking skills to collect appropriate data and make good decisions quickly
Excellent written and verbal communication skills
Bachelor’s degree or associate degree from an accredited institution or equivalent work experience
1+ year(s) of supervisory experience with an excellent aptitude for motivating and coaching employees
Technical experience in assembling and/or dissembling electronic devices preferred
Passion for technology
Technical certifications preferred
Demonstrated team developing experience, must have a track record of developing teams that consistently exceed client expectations
Located in same region as team and willing to travel up to 30% if needed
Have reliable transport

Responsibilities

Managing and instructing the daily activities of DES Technicians
Using all available instruments to ensure effective supervision, planning, and managing functions
Developing Technicians towards reaching full potential on key performance metrics
Driving sales, operational, and customer service metrics by motivating Technicians, holding them accountable for their performance, and providing consistent and targeted feedback
Demonstrating an understanding of sales behaviors and resources and customer service best practices
Ensuring Technicians are knowledgeable about the products, and Serve, Solve, and Sell in every customer interaction
Using data to develop action plans for the team to drive sales and operational performance consistent with Asurion’s Core Values
Carrying out coaching, training, and performance management of all Technicians
Acting as an information source and answering Expert questions, assigning tasks, following up and giving instructions as needed
Resolving client and internal complaints and questions
Ensuring that the team members acquire the appropriate support, instruments, and training to apply skills and knowledge on the job
Carrying out performance measurement and evaluation of all Technicians to improve efficiency
Communicating solutions, effectiveness, best practices, and opportunities within the organization
Practicing and ensuring compliance with Asurion and client policies and procedures
Supervises and coordinates the daily activities of the DES Operation
Motivate, develop, and guide a team of remote, DES Technicians across the U.S. to ensure their ability to provide outstanding customer service, offer our connected home product consistently, and follow through tasks effectively
Managing Technician schedules and monitoring staffing levels
Ensure compliance and provide coaching to all Technicians

Skills

Team Management

Performance Metrics

Customer Service

Sales Coaching

Staff Scheduling

Compliance Monitoring

Data Analysis

Operational Planning

Remote Team Leadership

Product Knowledge

Allurion

Non-surgical weight loss balloon solutions

About Allurion

Allurion focuses on managing obesity through its unique weight loss solution. The Allurion Balloon is a non-surgical weight loss balloon that can be placed and removed without the need for surgery, endoscopy, or anesthesia. This product is part of the Allurion Program, which includes digital tools like the Allurion Mobile App, Allurion Insights for clinicians, and connected devices such as a scale and health tracker. This combination allows patients and healthcare providers to effectively monitor and manage weight loss. Allurion differentiates itself from competitors by offering a comprehensive program that integrates both the balloon and digital health tools, providing ongoing support for users. The company's goal is to help individuals struggling with obesity achieve sustainable weight loss in a safe and effective manner.

Natick, MassachusettsHeadquarters

2009Year Founded

$112.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Paid Vacation

Remote Work Options

Phone/Internet Stipend

Professional Development Budget

Risks

Allurion Balloon lacks U.S. approval, limiting market expansion and revenue potential.

Reliance on digital tools faces competition from evolving technology and digital health solutions.

Debt financing reliance poses risks if revenue growth doesn't meet expectations.

Differentiation

Allurion Balloon offers non-surgical weight loss without endoscopy or anesthesia.

Comprehensive digital tools support weight loss, enhancing patient and provider engagement.

Global market reach with innovative, non-invasive obesity management solutions.

Upsides

$48M financing reduces interest expenses, extends debt maturity, and boosts financial stability.

Launch of Virtual Care Suite in the U.S. strengthens market presence and support.

Experienced executives like Keith Johns enhance leadership and international strategies.

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