Field Software Support Engineer at Thermo Fisher Scientific

Siheung, South Korea, South Korea

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Customer Service, ManufacturingIndustries

Requirements

Bachelor's degree or equivalent experience
3+ years of relevant experience in software support
Familiarity with workflow and factory automation
Proven problem-solving abilities
Strong communication skills
Ability to work independently and collaboratively
Demonstrated ability to manage customer relationships
In-depth understanding of digital software systems
Strong analytical and technical skills
Ability to strictly adhere to protocols and procedures
Comfortable with travel and physically fast-paced tasks, including lifting and moving equipment
Comfortable working in various environments, from office settings to factory floors

Responsibilities

Provide on-site and remote software support
Troubleshoot and resolve workflow issues
Collaborate with cross-functional teams to determine efficient solutions
Help customers successfully implement and use digital software and factory automation solutions
Ensure innovative products run smoothly and efficiently

Skills

Key technologies and capabilities for this role

software supporttroubleshootingworkflow automationfactory automationdigital software systemsproblem-solvingcustomer relationship managementanalytical skillstechnical skills

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

The position offers competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits.

Is this role remote or does it require on-site work?

The role is situated in South Korea and involves on-site support, including travel and working in various environments from office settings to factory floors, along with remote software support.

What skills and experience are required for this position?

Candidates need 3+ years of relevant experience in software support, familiarity with workflow and factory automation, in-depth understanding of digital software systems, strong analytical and technical skills, proven problem-solving abilities, strong communication skills, and the ability to work independently and collaboratively.

What is the company culture like at Thermo Fisher Scientific?

The company offers an exciting culture that stands for integrity, intensity, involvement, and innovation, within an innovative, forward-thinking organization.

What makes a strong candidate for this Field Software Support Engineer role?

A strong candidate will have a Bachelor's degree or equivalent, 3+ years in software support, familiarity with workflow and factory automation, demonstrated customer relationship management, proven problem-solving and communication skills, and comfort with travel and physical tasks.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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