Field Software Support Engineer at Thermo Fisher Scientific

Siheung, South Korea, South Korea

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Customer Service, ManufacturingIndustries

Requirements

Bachelor's degree or equivalent experience
3+ years of relevant experience in software support
Familiarity with workflow and factory automation
Proven problem-solving abilities
Strong communication skills
Ability to work independently and collaboratively
Demonstrated ability to manage customer relationships
In-depth understanding of digital software systems
Strong analytical and technical skills
Ability to strictly adhere to protocols and procedures
Comfortable with travel and physically fast-paced tasks, including lifting and moving equipment
Comfortable working in various environments, from office settings to factory floors

Responsibilities

Provide on-site and remote software support
Troubleshoot and resolve workflow issues
Collaborate with cross-functional teams to determine efficient solutions
Help customers successfully implement and use digital software and factory automation solutions
Ensure innovative products run smoothly and efficiently

Skills

software support

troubleshooting

workflow automation

factory automation

digital software systems

problem-solving

customer relationship management

analytical skills

technical skills

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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