Field Shared Services Wealth Operations Senior Specialist at Northwestern Mutual

Milwaukee, Wisconsin, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Wealth ManagementIndustries

Requirements

Bachelor’s degree in business, finance or related field
Minimum of three years of financial services experience with demonstrated knowledge and understanding of NM investment products, markets, technologies & services
At least 1 year of experience with investment operations activities such as new account opening or transfers
FINRA Series 7
FINRA SIE
Effective written and verbal communication skills with the ability to positively influence, work cooperatively, and negotiate with individuals in the department and the field to maintain maximum operational efficiency
Strong consultation, organizational and communication skills including ability to establish rapport
Strong analytical skills, problem solving, attention to detail and accuracy
Proven ability to make sound judgments and decisions when faced with ambiguous situations
Strong mentoring/coaching skills and the ability to lead development and training of junior team members
Classified as a Registered Representative under NMIS guidelines and requires fingerprinting
Ability to work 3 days onsite at the downtown Milwaukee corporate office

Responsibilities

Create investment proposals, generate new account paperwork, enter transfer requests and ACH/cash management instructions with high degree of accuracy
Track status of accounts in investment systems and contact contra-firms for transfer status
Apply critical thinking and good judgment to resolve requests or issues related to account transfers; determine when to elevate those requiring more advanced knowledge
Lead weekly calls with advisors subscribed to the services to give status updates or background information on in process work as well as work through best practices with advisors so that they can fully leverage our services
Recommend and implement improvements to standard work and/or work processes
Mentor less experienced staff in technologies and standard work
Perform final quality checks for peers and more junior staff
Use basic investment knowledge to provide flexibility on standard work
With guidance, understand and apply special instructions that are outside of standards
Provide investment operational support to advisors and Network Office teams to help them open and fund new investment accounts, including investment client on-boarding (ICOB) and experienced producer asset transfer

Skills

Key technologies and capabilities for this role

investment proposalsaccount paperworktransfer requestsACHcash managementinvestment systemscritical thinkingprocess improvementmentoringquality checks

Questions & Answers

Common questions about this position

Is this position remote or does it require office presence?

This position requires 3 days onsite at the downtown Milwaukee corporate office.

What are the required qualifications and experience for this role?

A Bachelor’s degree in business, finance or related field is required, along with a minimum of three years of financial services experience, knowledge of NM investment products, at least 1 year in investment operations, and FINRA Series 7.

What key skills are needed to succeed in this position?

Effective written and verbal communication skills, strong analytical skills, problem-solving, attention to detail, and the ability to make sound judgments are essential.

What does the team and work environment look like at Northwestern Mutual?

The role is part of the Wealth Operations team within Field Shared Services in the Career Distribution function, working across the home office and sales force as one team to support advisors with investment operations.

What makes a strong candidate for this Senior Specialist role?

Candidates with a Bachelor’s degree, 3+ years in financial services including investment operations experience, FINRA Series 7, and strong communication, analytical, and problem-solving skills will stand out.

Northwestern Mutual

Provides financial security services, and wealth management

About Northwestern Mutual

Northwestern Mutual offers personalized financial planning, life insurance, and investment services, leveraging leading-edge technology to manage over $125 billion in client assets for more than 4.5 million clients.

Milwaukee, WisconsinHeadquarters

1856Year Founded

N/ACompany Stage

Consulting, Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Growing your Career

Compensation & Time Off

Insurance plans

Health Savings Account

Wellness programs & resources

401(k) plan and cash balance contributions

Risks

Fintech platforms like Carefull challenge traditional financial advisory services.

Internal competition may arise from Wellthi's focus on the Black community.

Customer dissatisfaction may grow due to increased retirement age expectations.

Differentiation

Northwestern Mutual maintains the highest financial strength ratings in the industry.

The company launched 'The Great Realization' campaign to refocus customer priorities.

Northwestern Mutual offers a unique Long-Term Advantage product with life insurance benefits.

Upsides

The aging population increases demand for retirement planning and long-term care solutions.

Partnerships with tech firms enhance Northwestern Mutual's data analytics capabilities.

Digital transformation in insurance leads to more personalized customer experiences.

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