Field Service Representative (Field Project Manager) - Site Built at UFP Industries

Burlington, North Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Construction, Multi-Family Construction, Commercial ConstructionIndustries

Requirements

High school diploma required; bachelor’s degree preferred
1–3 years of experience in construction, customer service, or a related field
Strong communication and problem-solving skills
Ability to manage multiple priorities and work independently
Proficiency in Microsoft Office (Excel, Word, Outlook)
Familiarity with construction or manufacturing environments is a plus
Knowledge of UFP’s products and culture is a bonus

Responsibilities

Maintain and grow relationships with existing customers through regular communication and jobsite visits in Raleigh, NC / Greensboro, NC / Durham, NC / Central NC
Resolve jobsite issues quickly and effectively, ensuring customer satisfaction and project continuity
Provide valuable market insights on competitors, service trends, and customer needs
Identify opportunities for product enhancements or modifications to better serve clients
Support Account Managers in generating new business and promoting our product lines
Monitor regional sales activity and contribute to strategic planning
Assist with project setup, attend pre-construction meetings, and perform jobsite drive-bys as needed
Prepare reports and documentation to support internal and external communication

Skills

Key technologies and capabilities for this role

Customer ServiceConstructionRelationship ManagementProblem SolvingCommunicationSales SupportMarket InsightsProject SetupJobsite Management

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

The position offers a competitive salary with annual performance-based bonus opportunities, plus a comprehensive benefits package including medical, dental, and vision insurance, health savings account with company contribution, life and disability insurance, 401(k) with company match, paid vacation and holidays, employee stock purchase program, education reimbursement, and wellness programs.

Is this position remote or does it require travel to specific locations?

The role involves regular jobsite visits and field work in Raleigh, NC / Greensboro, NC / Durham, NC / Central NC, indicating it is not remote and requires presence in the field as well as office time.

What skills and experience are required for this Field Service Representative position?

Requirements include a high school diploma (bachelor’s degree preferred), 1–3 years of experience in construction, customer service, or a related field, strong communication and problem-solving skills, ability to manage multiple priorities and work independently, and proficiency in Microsoft Office (Excel, Word, Outlook).

What is the company culture like at UFP Site Built?

UFP Site Built offers a collaborative, supportive team environment where contributions are valued, in a fast-paced setting focused on building relationships, solving problems, and shaping the future of construction.

What makes a strong candidate for this Field Service Representative role?

Strong candidates are proactive and relationship-driven, with experience in construction or customer service, strong communication and problem-solving skills, and a passion for field work and growing with a construction innovation leader; familiarity with construction environments or UFP’s products is a plus.

UFP Industries

Manufactures and distributes construction and packaging products

About UFP Industries

UFP Industries operates as a diversified holding company with several subsidiaries, including UFP Packaging, UFP Construction, and UFP Retail Solutions. The company manufactures, distributes, and sells a wide range of products for various markets, including residential and commercial construction, packaging, and industrial sectors. Its products are tailored to meet the specific needs of clients across North America, Europe, Asia, and Australia. UFP Industries stands out from its competitors by leveraging its extensive operational footprint and expertise to serve a diverse clientele, ensuring consistent revenue from multiple geographic regions and industry segments. The company's goal is to effectively meet the diverse needs of its customers while maintaining a steady income stream.

Muscle Shoals, AlabamaHeadquarters

1955Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Rising lumber costs could impact UFP's profit margins.

Construction slowdown due to high interest rates may reduce UFP's revenue.

Stricter European environmental regulations could increase UFP's compliance costs.

Differentiation

UFP Industries operates globally, serving diverse sectors like construction and packaging.

The company leverages a broad operational footprint to meet varied client needs.

Recent acquisitions, like C&L Wood Products, expand UFP's market reach and capabilities.

Upsides

Growing demand for sustainable packaging boosts UFP's eco-friendly product development.

E-commerce growth increases demand for UFP's packaging solutions.

Urbanization trends drive demand for UFP's residential and commercial construction products.

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