Field Service Representative at Vontive

Laval, Quebec, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Kidney CareIndustries

Requirements

Fully bilingual in English and French
Ability to travel to customer sites, patients' homes, and hospitals in Quebec, Eastern Ontario, and potentially the Maritimes
Hands-on experience solving advanced technical problems with electromechanical medical devices
Strong analytical and technical skills for diagnosing and resolving equipment failures
Ability to work autonomously, with attention to detail, and in a fast-paced team environment
Availability for 24/7 on-call rotation due to equipment needs
Comfortable with variation in work and frequent travel
Professional appearance, positive attitude, and strong customer communication skills

Responsibilities

Perform installation, calibration, preventive maintenance, and repairs on electro-mechanical medical equipment, ensuring compliance with SLAs, quality standards, and safety protocols
Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions
Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently to meet customer commitments
Maintain accurate documentation of service activities, maintenance records, inventory transactions, and service records in Vantive’s systems; ensure test equipment is calibrated
Plan and order necessary parts for service and maintenance, maintaining proper inventory control and equipment within the field territory
Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques
Communicate effectively with customers regarding service status, arrival times, and issue resolution to maintain strong relationships and satisfaction
Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues
Mentor and support other service technicians; contribute to departmental meetings

Skills

Key technologies and capabilities for this role

electromechanical repairmedical device installationpreventative maintenancetechnical troubleshootingcustomer servicebilingual English French

Questions & Answers

Common questions about this position

Is this position remote or does it require travel?

This is a field service role based in Laval that requires travel to manage an assigned territory, including customer sites, patients' homes, and hospitals.

What skills are required for the Field Service Representative role?

The role requires being fully bilingual in English and French, hands-on technical skills with electromechanical medical devices, analytical problem-solving abilities, strong customer communication, attention to detail, and the ability to work autonomously.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Vantive?

Vantive fosters a community of focused, courageous people who don't settle for mediocrity, are driven to improve patients' lives, and work in a fast-paced team environment.

What makes a strong candidate for this Field Service Representative position?

Strong candidates are fully bilingual in English/French, enjoy hands-on technical work with medical devices, solving complex problems, customer interaction, autonomous work, travel, and can handle on-call 24/7 rotations while meeting deadlines.

Vontive

Provides investment property mortgage solutions

About Vontive

Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$32.1MTotal Funding

DEBTCompany Stage

Financial Services, Real EstateIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

Short- and Long-term Disability Coverage

Life Insurance

Wellness Program

Risks

Increased competition from fintech companies could erode Vontive's market share.

Potential regulatory scrutiny may lead to higher compliance costs and challenges.

Economic downturns could impact demand for investment property mortgages.

Differentiation

Vontive offers a no-code, white-label mortgage solution for real estate investors.

The platform integrates financial institutions through a unique debt marketplace.

Founded by industry veterans, Vontive leverages decades of mortgage and financial expertise.

Upsides

Vontive ranked #10 on the 2022 Deloitte Technology Fast 500 with 9,154% growth.

The company has financed over $1.1 billion in residential properties since April 2022.

Vontive's B2C ecosystem reaches over 1.5 million real estate investors.

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