Field Service Representative at Vontive

Laval, Quebec, Canada

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Kidney CareIndustries

Requirements

Fully bilingual in English and French
Ability to travel to customer sites, patients' homes, and hospitals in Quebec, Eastern Ontario, and potentially the Maritimes
Hands-on experience solving advanced technical problems with electromechanical medical devices
Strong analytical and technical skills for diagnosing and resolving equipment failures
Ability to work autonomously, with attention to detail, and in a fast-paced team environment
Availability for 24/7 on-call rotation due to equipment needs
Comfortable with variation in work and frequent travel
Professional appearance, positive attitude, and strong customer communication skills

Responsibilities

Perform installation, calibration, preventive maintenance, and repairs on electro-mechanical medical equipment, ensuring compliance with SLAs, quality standards, and safety protocols
Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions
Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently to meet customer commitments
Maintain accurate documentation of service activities, maintenance records, inventory transactions, and service records in Vantive’s systems; ensure test equipment is calibrated
Plan and order necessary parts for service and maintenance, maintaining proper inventory control and equipment within the field territory
Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques
Communicate effectively with customers regarding service status, arrival times, and issue resolution to maintain strong relationships and satisfaction
Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues
Mentor and support other service technicians; contribute to departmental meetings

Skills

electromechanical repair

medical device installation

preventative maintenance

technical troubleshooting

customer service

bilingual English French

Vontive

Provides investment property mortgage solutions

About Vontive

Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$32.1MTotal Funding

DEBTCompany Stage

Financial Services, Real EstateIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

Short- and Long-term Disability Coverage

Life Insurance

Wellness Program

Risks

Increased competition from fintech companies could erode Vontive's market share.

Potential regulatory scrutiny may lead to higher compliance costs and challenges.

Economic downturns could impact demand for investment property mortgages.

Differentiation

Vontive offers a no-code, white-label mortgage solution for real estate investors.

The platform integrates financial institutions through a unique debt marketplace.

Founded by industry veterans, Vontive leverages decades of mortgage and financial expertise.

Upsides

Vontive ranked #10 on the 2022 Deloitte Technology Fast 500 with 9,154% growth.

The company has financed over $1.1 billion in residential properties since April 2022.

Vontive's B2C ecosystem reaches over 1.5 million real estate investors.

Land your dream remote job 3x faster with AI

Try Jobo Free