Field Service Network Planning Manager at Arrow Electronics

Huntsville, Alabama, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, Consumer Technology, Field ServiceIndustries

Requirements

Bachelor’s degree in business or a related field
5+ years of experience in service network planning, operations strategy, or related leadership roles (preferably in electronics or consumer services)
Proven ability to lead analytical teams and interpret complex data outputs for strategic decision-making
Strong project management and communication skills
Proficiency in data analytics and visualization tools (Excel, Power BI, Tableau) preferred
Bilingual (English/Korean) preferred
Strategic and operational leadership
Data-driven decision-making oversight
Cross-functional collaboration
Network optimization and resource planning
Customer-focused mindset

Responsibilities

Develop and execute long-term network strategies
Oversee analysis of U.S. field service data (repair demand, warranty, customer satisfaction, web intelligence) to identify trends and opportunities for improvement
Establish methodologies and performance metrics for service network capacity, coverage, and efficiency
Develop strategic network plans to optimize LG’s service center allocation and resource utilization nationwide
Partner with leadership and cross-functional teams (Service Operations, Customer Care, Logistics, Finance, and Strategy) to align network plans with corporate priorities
Drive initiatives for network optimization, expansion, or restructuring based on demand forecasting and business modeling
Monitor and evaluate service partner performance to ensure service quality and regional balance
Prepare executive-level reports and presentations summarizing network performance, business insights, and strategic recommendations
Stay informed on market dynamics and competitor benchmarks to maintain LG’s competitive advantage in service delivery

Skills

Key technologies and capabilities for this role

Network PlanningData AnalysisStrategic PlanningTeam LeadershipRepair Demand AnalysisWarranty AnalysisCustomer Satisfaction AnalysisWeb IntelligenceOperational EfficiencyService Optimization

Questions & Answers

Common questions about this position

What is the salary range for the Field Service Network Planning Manager role?

This information is not specified in the job description.

Is this Field Service Network Planning Manager position remote or office-based?

This information is not specified in the job description.

What qualifications and experience are required for this role?

A Bachelor’s degree in business or a related field and 5+ years of experience in service are required.

What is the company culture like at LG Electronics?

LG Electronics fosters a culture grounded in 'Jeong-do Management' with high ethical standards, transparent operations, 'Customer-Value Creation', and 'People-Oriented Management', promoting creativity, diversity, integrity, and an inclusive work environment.

What makes a strong candidate for the Field Service Network Planning Manager position?

Strong candidates will have a Bachelor’s degree in business or related field with 5+ years of service experience, plus skills in data analysis, strategic planning, team leadership, and cross-functional collaboration to drive network optimization.

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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