Field Service Manager at Stanza

Brackley, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Engineering, Elevators and LiftsIndustries

Requirements

Previous experience working within the lift industry or similar service industry with transferable skills
Relevant technical or management qualifications (desirable)
NVQ Level 3 in Lift Engineering
Full UK driving licence (essential due to travel across Oxford, Reading, and Luton)

Responsibilities

Efficiently plan Lift Engineer workloads
Manage absence, performance, and appraisals for the team
Ensure compliance with all Health and Safety procedures
Conduct risk assessments and method statements
Carry out regular site monitoring
Maintain relationships with customers, addressing any queries and complaints
Maintain credit control logs and CRM
Lead a team of skilled Lift Engineers to achieve Business Plan targets for Planned Preventative Maintenance (PPM), LOLER defects, and call-outs

Skills

Key technologies and capabilities for this role

Lift EngineeringPlanned Preventative MaintenanceLOLERTeam LeadershipHealth and SafetyService ManagementOperational Planning

Questions & Answers

Common questions about this position

What is the compensation for the Field Service Manager role?

The position offers a competitive salary paid monthly, along with a profit share bonus scheme paid quarterly to all employees.

Is this Field Service Manager position remote or on-site?

This is an on-site role based from the Brackley Service Branch, with travel expected across Oxford, Reading, and Luton, requiring a full UK driving licence.

What skills and qualifications are required for the Field Service Manager position?

Previous experience in the lift industry or similar service industry with transferable skills is essential, relevant technical or management qualifications are desirable, and NVQ Level 3 in Lift Engineering is required.

What is the company culture like at Stannah?

Stannah is a family-owned business in its fifth generation with a hands-on family role, focused on safety, innovation, operational excellence, company values, and Health and Safety standards.

What makes a strong candidate for this Field Service Manager role?

Ideal candidates are Lift Engineers progressing into management or those with experience as Field Service Manager, Lift Service Manager, Lift Repair Manager, or Lift Service Supervisor, with lift industry background and leadership skills.

Stanza

Application-layer software for reliable infrastructure

About Stanza

Stanza Systems provides software infrastructure solutions that focus on reliability for all software builders, regardless of their size. Their main product is based on an approach called Infrastructure Responsive Design, which enables systems to adjust to changing needs and conditions. This technology ensures that resources are allocated efficiently across different environments, including client, edge, and server. Stanza's solution is designed to prioritize important customer interactions and user journeys, allowing for smooth operations even during high traffic or when system capacity is reduced. Unlike many competitors, Stanza's business model emphasizes delivering excellent customer experiences without requiring expensive infrastructure upgrades or additional personnel. They cater to a wide range of clients, from small startups to large enterprises, helping them achieve dependable and efficient software performance.

Burlingame, CaliforniaHeadquarters

2022Year Founded

M_AND_ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

11-50Employees

Risks

Emerging competitors with similar technologies may erode Stanza's market share.

Open-source solutions could undercut Stanza's pricing model.

AI-driven tools offer more automation, appealing to clients seeking reduced manual intervention.

Differentiation

Stanza offers Infrastructure Responsive Design for adaptive resource allocation.

Focuses on maintaining operations during peak traffic without costly infrastructure changes.

Serves diverse clients, from startups to large enterprises, ensuring reliable software performance.

Upsides

Increased edge computing adoption boosts demand for Stanza's resource optimization solutions.

Infrastructure as Code practices create integration opportunities for Stanza's technology.

Growing focus on customer experience aligns with Stanza's smooth operation solutions.

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