Field Service Helper at PosiGen

Lafayette, Louisiana, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Solar Energy, Renewable EnergyIndustries

Requirements

High school diploma or trade school degree in a discipline related to construction or building sciences
1–3 years of roofing experience preferred
Prior residential solar experience highly desirable but not required
Customer service experience preferred
Comfortable and capable of working on ladders, scaffolding, roofs, or in confined spaces such as crawl spaces, attics, or under mobile homes
General knowledge of installing energy-saving materials and associated tools preferred
Proficiency with computers and various applications, including MS Office, Dropbox, and Salesforce (CRM); strong willingness to learn and adapt to technology across devices (laptop, tablet, smartphone)
Flexible with scheduling to accommodate customer availability
Valid state driver’s license with a minimum of three years of driving history, clean driving record, and access to reliable transportation
Willing to complete the pre-employment screening process
Ability to work in extreme environmental conditions (e.g., high heat, cold temperatures)
Willing and able to climb ladders, ascend/descend stairs, work on rooftops of multi-level buildings, and in confined spaces such as attics
Regularly required to speak, hear, stand, walk, use hands/fingers to handle/feel objects, and reach with hands/arms
Capable of lifting up to 50 pounds
Occasionally need to sit, climb, balance, stoop, kneel, crouch, or crawl
Vision requirements: ability to focus at close and long distances, distinguish colors, maintain peripheral vision

Responsibilities

Observe and assist: Shadow experienced PosiGen technicians on various job sites to learn about PV system installation, energy efficiency techniques, and safety procedures
Hands-on learning: Gradually take on increasing responsibilities under direct supervision, such as assisting with equipment installation, conducting basic site inspections, and performing minor repairs
Develop technical skills: Learn to use tools and equipment, interpret technical documents, and troubleshoot basic issues related to PosiGen's PV systems and energy efficiency solutions
Customer interaction: Observe and participate in customer interactions to develop communication and problem-solving skills in line with PosiGen's values
Documentation and reporting: Assist with completing paperwork, uploading data, and maintaining accurate records according to PosiGen's procedures
Continuous learning: Actively participate in PosiGen training sessions, study relevant materials, and seek guidance from mentors
Adhere to all organizational policies and OSHA requirements, including participation in mandatory safety training
Maintain a clean and organized workspace, strictly following safety guidelines and protocols
Assist with troubleshooting and repairing photovoltaic (PV) systems as directed by technicians
All other duties as assigned

Skills

Key technologies and capabilities for this role

PV systemsSolar installationEnergy efficiencyOSHA safetyTroubleshootingSite inspectionsEquipment installationCustomer serviceTechnical documentation

Questions & Answers

Common questions about this position

What experience is preferred for the Field Service Helper position?

Preferred experience includes 1–3 years of roofing, prior residential solar experience, and customer service experience. A high school diploma or trade school degree in construction or building sciences is required.

Is this a remote position or does it require on-site work?

This is not a remote position; it involves working on various job sites, on ladders, scaffolding, roofs, or in confined spaces such as crawl spaces, attics, or under mobile homes.

What technical skills will I develop in this role?

You will learn to use tools and equipment, interpret technical documents, troubleshoot basic PV system issues, and gain proficiency with computers, MS Office, Dropbox, and Salesforce.

What is the company culture like at PosiGen?

PosiGen emphasizes a team-focused approach, excellent craftsmanship, customer service, continuous learning through mentorship and training, and adherence to safety protocols.

What makes a strong candidate for this Field Service Helper role?

Strong candidates have a high school diploma or relevant trade degree, roofing or solar experience, customer service background, comfort working at heights or in confined spaces, and tech proficiency with a willingness to learn.

PosiGen

Leases solar panels to homeowners

About PosiGen

PosiGen operates in the renewable energy sector, focusing on making solar power accessible to homeowners, regardless of their income or credit score. The company provides solar panels through a leasing model, allowing customers to benefit from solar energy without the high upfront costs typically associated with purchasing a system. This leasing option includes maintenance and insurance, ensuring a hassle-free experience for users. Additionally, PosiGen offers a zero-cost home energy audit to help homeowners identify ways to improve energy efficiency, further lowering their energy expenses and carbon footprint. Unlike many competitors, PosiGen targets homeowners who may not have the financial means to invest in solar systems upfront, making their services particularly appealing to those seeking convenience and simplicity. The company's goal is to help homeowners reduce their energy costs while promoting environmental sustainability.

St. Rose, LouisianaHeadquarters

2011Year Founded

$214MTotal Funding

DEBTCompany Stage

EnergyIndustries

501-1,000Employees

Benefits

Remote Work Options

Risks

Increased competition from Generac may impact PosiGen's market share.

Leadership changes could disrupt operations if not managed carefully.

Reliance on external funding poses financial risks if growth expectations aren't met.

Differentiation

PosiGen focuses on low- to moderate-income homeowners, a unique market segment.

The company offers solar panel leasing, eliminating high upfront costs for customers.

PosiGen provides zero-cost home energy audits to enhance energy efficiency.

Upsides

Recent $400M funding from Brookfield supports PosiGen's expansion plans.

B Corp certification highlights PosiGen's commitment to social and environmental justice.

Inflation Reduction Act tax credits could benefit PosiGen's target market.

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